
Travel Nation

Information about Travel Nation
BN1 1HW, Brighton
Opening hours
- Monday: 8:00 AM – 5:30 PM
- Tuesday: 8:00 AM – 5:30 PM
- Wednesday: 8:00 AM – 5:30 PM
- Thursday: 8:00 AM – 5:30 PM
- Friday: 8:00 AM – 5:30 PM
- Saturday: Closed
- Sunday: Closed
Planning a round the world trip? Contact our friendly specialists to plan round the world flights or a tailor-made holiday.
We’re a team of people who love to travel! Using our enthusiasm, knowledge and experience we'll plan your complex round the world flights or put together your perfect tailor-made holiday.
Our friendly round the world specialists travel widely and often. You can find inspiration in our recent trip blogs. We've been round the world travel experts for 20 years now, so you can trust us to really know our stuff. We know what it takes to build the trip of a lifetime, so we're here to turn your travel dreams into travel plans.
Our comment from TraTraTravel UK about Travel Nation:
Travel Nation is a specialized travel agency based in the United Kingdom, renowned for its exceptional service and expertise in organizing around-the-world trips. Customers have praised the agency for its attentive and personalized service, noting the professionalism and responsiveness of their consultants, particularly Audric Guerin and Marie Brault. Many clients reported a seamless booking process, with the ability to adjust flight dates at no extra cost and all necessary arrangements handled efficiently.
Highlights from user reviews include:
- Outstanding customer service with consultants readily available for assistance, even outside of regular hours.
- Expert guidance in itinerary planning, ensuring the best routes and flight options.
- Competitive pricing for multi-destination tickets, providing good value for money.
- A 24/7 support line offering peace of mind during long travels.
- Fluency in multiple languages, which enhances the overall client experience.
While most reviews have been positive, a few customers have expressed concerns regarding specific issues encountered during their travels, such as flight changes or accommodations not meeting expectations. However, complaints related to refunds and customer service during the pandemic have been noted, pointing to challenges faced by the agency and its clients during that period.
Overall, Travel Nation is highly recommended for travelers seeking a hassle-free, well-organized travel experience, particularly for those planning extensive journeys around the globe. Their commitment to customer satisfaction and ability to navigate complex travel itineraries has made them a trusted partner for many adventurers.
Travel Nation: Reviews
Fantastic experience: Nous avons souscris notre billet tour du monde auprès de travel nation pour notre voyage d'un an. tout s'est très bien déroulé, nous avons eu aucun problèmes avec les vols et avons même pu modifier les dates des vols sans frais. Nous avons été suivis et très bien conseillés par Audric Guerin , conseillé francophonechez Travel Nation avec qui nous pu élaborer au préalable notre itinéraire . Je recommande cette agence
Fantastic experience: Je rentre d un tour du monde en solo et je peux recommander Travel nation. Audric a été parfait pour gerer le stop impossible en Nlle Calédonie. Les vols avant et après se sont parfaitement déroulés. Merci a cette agence d avoir pu me permettre de concrétiser ce projet de longue date a un prix très abordable
Merci Christiane pour votre commentaire. Pouvoir contribuer a réaliser un si beau projet tour du monde est l'essence de notre agence et avoir pu trouvé une solution de remplacement a la Nouvelle Calédonie vous a permis de découvrir une nouvelle destination. Heureux d'apprendre que vous etes satisfaite de nos services. Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: I contacted Travel Nation to plan my travel itinerary and book a round-the-world ticket with Star Alliance. My French-speaking advisor, Audric, found the perfect sequence that matched my plans. During the trip, there are already enough unknown elements to manage, so I was very happy not to have to handle the purchase of these tickets as I went along, especially since the overall price of the round-the-world ticket is quite competitive. It was also very reassuring to know that a French-speaking person was available in case of any issues with our plane ticket.
Merci Pauline pour votre commentaire. Je suis content d'apprendre que les services de Travel Nation vous ont servis sur la planification de l'itineraire mais surtout de vous enlever toute la charge que peut etre la réservation de multiple billets. Nous continuons a organiser des voyages tour du monde pour que les voyageurs puissent pouvoir se concentrer un maximum sur l'experience et non l'organisation. Meci encore et a bientot pour de nouvelle aventures ! Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: We bought our round-the-world ticket from this travel agency. The service was top-notch, we were supported from the beginning to the end of our project! Thank you so much to Audric for his professionalism and kindness!
Merci Antonio pour votre commentaire. Je suis ravi de vous avoir permis de faire un beau voyage tour du monde et que cela se soit bien passé tant sur l'achat des billets que sur l'accompagnement pendant le voyage. Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: We highly recommend the services of Travel Nation, especially our contact Audric! Indeed, we were completely satisfied with our round-the-world ticket and the quality of service from Audric, which greatly contributed to the success of our project! Availability, responsiveness, and an outstanding sense of customer relations! A big thank you!
Merci Clara pour votre super commentaire. Je suis heureux d'y avoir contribué et que tout se soit bien passé tant sur l'achat des billets que sur l'accompagnement pendant le voyage. Un très beau tour du monde ! Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: Thx Liz for all the help to plan our fantastic trip round the world ;-)
Merci pour votre avis 5* Julien, c’était un voyage de rêve que vous avez vécu et je suis très contente d’avoir vous aider le réaliser. Je reste à votre entière dispo pour tout autre projet de voyage. A bientôt j’espère ! Liz Goodall Team Leader [email protected]
Fantastic experience: We recommend Audric for his responsiveness and the clarity of his explanations/responses. Our family world tour went perfectly.
Merci Olivier pour votre commentaire et je suis ravi d'avoir pu contribué a votre beau tour du monde. Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: I contacted Travel Nation for Round the World tickets. The welcome and professionalism of the team is remarkable and exemplary, always available to propose and find the best solution between our desires and the budget. I recommend without hesitation!
Merci pour votre commentaire. Nous essayons de notre mieux pour assister et planifier les séjours tour du monde tout en gardant en tête le budget de nos clients dans la mesure du possible. Heureux de savoir que c'était une belle expérience pour vous. Travel Nation +441273320580
Fantastic experience: Audric followed us from the beginning to the end of our world tour. He was extraordinarily responsive during the ticket changes and throughout the entire process. Plus, we received great advice for our trip. Thank you again!
Merci Marie pour votre commentaire. Ce fut un plaisir d'avoir contribué à votre beau voyage tour du monde et que mes conseils et mon suivi vous auront été utiles. Une belle expérience. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: I recommend Audric without hesitation for his listening skills, advice, availability, and responsiveness throughout my world tour journey for 10 months solo. I was able to change my 13 round-the-world flight tickets at no cost without any issues. Thank you for contributing to the smooth running of this incredible experience.
Merci Clara pour votre commentaire. Heureux d'apprendre que mon aide et mon suivi pendant votre tour du monde a été satisfaisante. J'espère a bientôt pour de nouveau projets voyage. Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: I highly recommend this agency, they are competent, available, and professional. We had no issues with the organization and execution of our long-term trip. Our contact was very friendly and gave good advice. The exchanges in French are an undeniable plus. The prices were also very reasonable during our booking in 2022.
Fantastic experience: My partner and I went through Travel Nation to organize a year of travel around our beautiful planet. Audric Guerin was our advisor. With his guidance and knowledge, we organized our entire trip with all our destinations before leaving France (16 stops in total). Everything went wonderfully. No delays, lost luggage, or flight cancellations. Audric was always there to answer our questions and to inform us of any flight plan changes. With Travel Nation, we had the luxury of never needing to search for plane tickets during our year of travel, and it was fantastic. A truly great experience with them!
Merci Simon pour votre beau commentaire. C'est plaisant de pouvoir faire ce métier et que notre travail porte ses fruits. Heureux d'avoir pu contribué a votre belle expérience tour du monde et que vous en gardez plein de bon souvenir. J'espère a bientôt pour de nouveau projets voyage. Audric Guerin Senior Travel Consultant +441273457216
Fantastic experience: We organized a wonderful family trip to Australia with Véronique Pellet from Travel Nation! Very good advice and always attentive to the wishes of the clients. We are very, very happy, everything went smoothly: the flights, the hotels (ideal location every time, as requested), as well as the campervan rental. I highly recommend Travel Nation for a trip to a country on the other side of the world!
Chère Hélène, un grand merci pour votre retour sur Travel Nation. Je suis ravie d’avoir pu concrétiser votre voyage en famille en Australie en vous aidant pour les vols internationaux, les hôtels et le circuit dans le Centre Rouge. Je vous souhaite une belle rentrée et j’espère au plaisir pour un nouveau voyage. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: I used travel nation to help plan and organize a 6 month backpacking trip. i would 100% use them again. 24/7 help available gave me great piece of mind. Chris would check in regularly and make sure everything was going well.
Hi JessMany thanks for the wonderfal review you sent through. It was great helping to arrange your fantastic round the world trip to South and North America, Australia and Asia with 2 tours in South and Central America. I am so happy you had a fantastic time and what an amazing adventure it was! Do get in touch if you plan anymore trips in the future and look forward to hearing from you.Chris [email protected] 320570
Fantastic experience: From start to finish, Travel Nation provided a high quality service with a personal touch. We were lucky to have Tracey as our travel consultant, and after one 30 minute zoom call of getting to know us, Tracey prepared two exceptional honeymoon proposals to choose from, where she was able to tailor them to exactly what we wanted. We ended up going for South Africa followed by Mauritius, and Tracey was very knowledgable on both locations. Not only that, but the communication and help in answering any of our questions leading up to the holiday made the whole thing completely stress free. This was amazing for us as we were in the process of planning our wedding at the time. Travel Nation also provide a portal for all the information and documents, as well as an App with all the details and this proved very useful. Everything was considered and planned carefully, including transfers and timings to make the journeys as pleasant as possible. While we were away, we wanted to extend our holiday in Mauritius by a couple of days and Tracey responded quickly and sorted this out for us without any hassle. We can’t thank Tracey enough and if you are thinking of booking a stress free honeymoon or any other big holiday, we would highly recommend Travel Nation. Thank you!
Hi Josh,Thank you for such a glowing review and I’m so glad you love South Africa and Mauritius as much as I do. I hope you will have some wonderful memories from this trip and this trip will be a great start to married life together.All the best,Tracey SmithSenior Travel Consultant+44 (0)1273 457217
Fantastic experience: We went through Travel Nation to organize our world tour, specifically to get a round-the-world ticket for a 10-month trip, which offered us a lot of flexibility during our project since we were able to change the dates of almost all our flights upon request and numerous times. We received excellent advice, and the ticket allowed us to visit all the countries we wanted. Important things to know: - The order of countries is determined by the direction of travel, either east to west or west to east. You cannot zigzag between countries; - The order of countries cannot be changed once the trip has started; - Reservations are made with only one alliance (Star Alliance in our case). If a country is not served by the alliance, then a separate ticket must be purchased; - Dates can be changed upon request, and we did it for all our tickets except one. It was clearly a huge plus to communicate via email with the agency. - If we modify a ticket, we noticed that we were not necessarily seated next to each other on the flight, which is understandable since the flights were already almost full; - We did not use the agency to book other things such as rental vehicles, so no feedback on that; We recommend!
Wow, quel commentaire ! Je suis contente que le billet tour du monde vous ait apporté la flexibilité recherchée pendant votre voyage. Effectivement, c’est très facile de modifier vos dates sans frais lorsque cela est possible en me contactant par email. Juste pour clarifier un de vos points ci-dessous, vous pouvez changer l’ordre des pays (c’est un changement de destination) mais il faut bien sur que cela soit possible d’après les conditions du forfait tour du monde. Je vous souhaite une belle continuation et j’espère à bientôt pour un prochain voyage avec Travel Nation. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: We took a trip around the world with the help of Travel Nation: we had very good French-speaking support from the team, particularly from Véronique, both before the trip and for the changes that occurred during our stay. We recommend.
Cher Luc, un grand merci pour partager votre expérience de tour du monde en famille avec Travel Nation. Je suis ravie d’avoir pu vous aider pour ce beau projet. Je vous souhaite une belle rentrée scolaire avec les enfants et au plaisir de vous aider dans un nouveau voyage en famille. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: An amazing travel experience made possible thanks to Travel Nation and especially thanks to Veronique Pellet who accompanied us, pampered us, and demonstrated a great professionalism throughout our journey for the happiness of my girlfriend and me. They are very responsive and attentive when it comes to changing dates and/or travel itineraries. The quotes for the tickets are affordable, and I find that the airlines in the Star Alliance are quite good. Thank you for everything, Travel Nation. Thank you so much, Veronique Pellet!
Cher Cyril, merci infiniment pour votre retour de tour du monde et partager votre expérience avec Travel Nation. Ce fut pour moi, un véritable plaisir de vous aider dans la préparation, la concrétisation et le suivi de ce beau projet. Je vous souhaite une belle rentrée et peut être à bientôt pour un nouveau voyage. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: I booked my round-the-world ticket with Audric and everything was great: the explanations, the booking, the changes, and the follow-up.
Merci Laurène pour votre commentaire. Je suis heureux d'avoir pu contribuer à votre tour du monde et que tout se soit bien passé. Je reste disponible pour tout futur projets que vous pourriez avoir. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: We have just returned from 6 months of world travel as a family, thanks to Travel Nation and especially to Audric who accompanied us before, during, and after the trip, with great professionalism and availability, both in terms of route advice, reservations with external providers, management of customer service, flight changes, and the attention given to his clients, and moreover at very reasonable prices for 14 flights on regular airlines with considerable flexibility. A big thank you to you, Audric.
Merci Philippe pour votre commentaire. Je suis content d'avoir pu vous aider et vous accompagner dans la conception et le suivi de ce beau voyage autour du monde et que vous en reveniez avec plein de jolis souvenirs. J'espère que vous aurez l'opportunité de partir a nouveau, n'hésitez pas a me contacter si c'est le cas. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: We turned to Travel Nation to purchase our round-the-world tickets. I highly recommend this agency. Audric, our consultant, was very good and very helpful. The advantage of these round-the-world tickets is that you can change your flight dates for free (provided you do it a bit in advance). For the 2-3 times we requested to change our flights, Audric was always very responsive. I would advise that you think carefully about your destinations before booking your round-the-world ticket. Because indeed, if you want to cancel a destination or replace one destination with another during your trip (which can happen when traveling for several months), you will incur additional fees. In conclusion, I recommend Travel Nation for purchasing round-the-world tickets.
Merci Benjamin pour votre commentaire. Il est vrai que le billet tour du monde est vraiment avantageux quand vous connaissez vos destinations à l'avance. J'ai fait suivre votre remarque aux compagnies aériennes pour voir si cela peut être amélioré. Je suis ravi d'apprendre que malgré tout le voyage se soit bien déroulé et que vous soyez satisfait de mon suivi pendant votre tour du monde. Bonne continuation ! Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: The agency Travel Nation helped us in a very professional and friendly way with the planning of our 'round-the-world' trip. They provide good advice and are attentive to your needs. And for such a long trip, they are always available 24/7 in case of problems. I highly recommend this agency.
Merci Marie-Hélène pour votre revue. C’était un grand plaisir pour moi de mettre en place ce magnifique voyage pour vous. Peut-être á l’année prochaine pour de nouvelles aventures ? Marie Brault Senior Sales Consultant
Fantastic experience: After several quotes from different agencies, we decided to choose Travel Nation. Véronique, who speaks perfect French, accompanied us from the beginning to the end of our trip (approximately 1 year). She was super responsive to each of our requests and provided very good advice!!! She listened and was always caring. Thank you very much to the entire Travel Nation team, which we recommend with our eyes closed!!!!!
Cher Régis, merci d’avoir pris le temps de partager votre retour de tour du monde en famille. C’est un plaisir pour moi de vous aider dans la réalisation d’un projet voyage qui est préparé pendant plusieurs années. Je vous souhaite une belle rentrée scolaire pour vos enfants et j’espère à bientôt pour un prochain voyage. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: I am back from a 5 months trip around the World. I was in contact with Véronique who helped me to make some flights adjustments and gave me recommandations. I fully recommand services of Travel Nation for such an expérience.
Cher Marc, je vous remercie pour votre retour sur votre voyage en classe Premium économie de 5 mois. Au plaisir de vous aider de nouveau pour un prochain voyage ensemble. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: Everything was perfect from A to Z. Thanks to Audric Guerin for his valuable advice and responsiveness. It was also nice to be able to speak French with him. We recommend !!
Merci David et Joni, je suis heureux que votre voyage se soit bien déroulé et d'avoir pu échanger pour vous concocter un très beau voyage. Je reste disponible pour un prochain voyage je l'espère. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: I traveled in April 2012 (yes, that's a while back!!) with this agency, and it was perfect. Changing flight dates was quick, the representative was attentive and responsive (Elodie, if I remember correctly). I recommend it to all my friends and regularly share the link to the site! Treat yourself, get a round-the-world ticket and get out of here!!!! And a huge thank you to the whole team!!! It was amazing
Fantastic experience: We are completely SATISFIED to have reached out to Travele Nation for our 7-month world tour. A safe and economical option for the project we had. Everything went smoothly, we traveled with complete peace of mind, and that is priceless. Véronique is very responsive and she gave us great advice on choosing dates and stopover cities. A personalized support where we felt heard. No regrets at all.
Chère Coralie, je suis ravie d’avoir pu concrétiser votre tour du monde. Nous sommes disponibles à chaque instant de votre voyage et je vous remercie d’avoir partagé votre expérience positive avec Travel Nation. Vous êtes entre de bonnes mains avec nous. Je vous souhaite une belle rentrée et au plaisir de vous assister de nouveau pour un prochain voyage. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: We contacted the agency Travel Nation as part of a world tour, for the booking of plane tickets and the rental of a camper van. We were advised by Audric who carefully handled the files and provided us with good information. The exchanged information is always clear, precise, and prompt.
Merci Sylvie pour votre commentaire. Je suis content d'avoir pu contribuer à réaliser ce voyage avec vous et d'avoir pu vous conseiller avant le départ. Content que le voyage se soit bien passé et que vous reveniez des souvenirs pleins la tête. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: We just finished our family world tour and we really liked the services offered by Travel Nation. First of all, the advice before the trip on destinations and the itinerary, recommended stops for flights were very helpful and turned out to be beneficial! The flights were optimized and not having to manage all the bookings but just one is a relief. We changed our dates twice, with great ease. The few contacts with the agency during the trip were easy. In conclusion, great experience with Travel Nation, special mention for our advisor, professional, nice, available.
Merci Marc pour votre commentaire. Vous avez bien résumé ce que nous faisons, autant sur la partie conseil avant le voyage et la prise de billet que pendant le voyage. Je suis heureux d'avoir pu être disponible quand vous aviez besoin et surtout que le voyage se soit super bien passé. Audric Guerin Senior Travel Consultant +44 1273457216
Fantastic experience: We have just come back from the most unbelievable honeymoon! TRIP OF A LIFETIME!! LA, French Polynesia (Tahiti, Moorea & Bora Bora ), San Francisco! We honestly can’t thank Ruth enough for everything. From start to finish the whole process has been so easy. Ruth and the team were so helpful especially will all my questions at the beginning. As for the trip, we honestly had the best time ever. Everything was so seamless with travel and transfers and we literally couldn’t have dreamt of anything more. We highly recommend Travel Nation and we will definitely use them again! Thank you guys so much! Nicola & George
Hi Nicola & George,Many thanks for your review and kind words, this is much appreciated!I am happy to hear you had such a great time on your honeymoon exploring French Polynesia's island paradise with stops in LA and San Francisco en route. Look forward to hearing from you when you plan your next travelling adventure :)Kind regards,Ruth K.Senior Travel [email protected]
Fantastic experience: Really helpful, really knowledgeable and really communicative. They tick all the boxes and if you're thinking of travelling give them a call!
Fantastic experience: Great value honeymoon planned to South Africa. Fantastically knowledge and help. Deliver services beyond expectations. Forget the high end expensive holiday package companies, Travelnation deliver more for a better cost
Fantastic experience: Value for money. Helpfull and they know what they are talking about. Help is there when you need it. Also after you have bought the travel.
Fantastic experience: A very positive experience with the Travel Nation agency thanks to the kindness, professionalism, and availability of Marie. We will not hesitate to call on this agency again and to recommend it.
Merci beaucoup Martine. C’était aussi un vrai plaisir de travailler avec vous. Bon retour en tout cas. Marie Brault Senior Travel Consultant
Fantastic experience: We are a couple of retirees, and had a plan for a long trip around the world for 6 months. We chose Travel Nation, and we were fully satisfied. From the beginning, the formalization of our project, to the realization. We wanted to make some changes along the way, and the agency was responsive enough to accommodate them. All flights went well, on reputable airlines, without any check-in difficulties. We had a dedicated French-speaking consultant, competent, and easily reachable, which was very reassuring. We recommend Travel Nation.
Chers François et Brigitte, je suis super contente que votre tour du monde de 6 mois fut une expérience positive et enrichissante et que vous ayez eu confiance en Travel Nation et nos services. J’espère à bientôt pour un prochain voyage ensemble. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: We worked with Chris at Travel Nation to create a family trip to Costa Rica and the US. Chris was really great at suggesting itineraries and sharing his experience of travelling with a young family. He was responsive and patient with our changes. Chris did a great job of finding us good value multi stop flights.
Fantastic experience: We have used Travel Nation twice and both times have received prompt advice and information. Chris West has always been helpful and made some great suggestions. Both holidays went like clockwork and we would definitely use Travel Nation again.
Fantastic experience: I booked a round-the-world ticket with Travel Nation and was put in touch with Véronique. Everything was perfect, whether it was in preparing my basic itinerary or the quick and efficient follow-up during the rest of my trip. I requested several changes, and each time, a solution was quickly offered that suited my needs. I highly recommend! Thank you again for everything, it was perfect.
Cher Nicolas, ce fut un plaisir de réaliser votre tour du monde et de pouvoir aussi le changer suivant vos envies – j’espère à un prochain voyage. Cordialement, Véronique Pellet - Travel Nation
Fantastic experience: We arranged our world tour 2022/2023 with Travel Nation. Very good experience. Marie, our advisor, was very helpful, very responsive, and always available. It was a great comfort for us to have Travel Nation as a partner. I highly recommend them.
Fantastic experience: We organized a world tour over 5 months with 8 countries visited. Not only was it the cheapest, but the team was there for us at all stages: - advice for the organization, - the booking process, - administrative formalities, - reminders of deadlines, - unexpected flight changes. Everything in French which made things easier for us. In short, go there with confidence.
Cher Lionel, quel beau retour de voyage et un grand merci d’avoir fait confiance à Travel Nation pour concrétiser votre tour du monde en famille. Au plaisir j’espère pour un nouveau périple. Cordialement, Véronique Pellet – Senior Sales Consultant
Fantastic experience: We exchanged with Travel Nation for two months before confirming and booking our final itinerary! We were very well advised by Véronique and Lize and have also just booked our camper vans with the agency, which gave us very good advice! We highly recommend +++!
Chère Valérie, c’est normal de passer plusieurs mois pour parfaire et concrétiser votre voyage en famille. Je vous souhaite un excellent tour du monde et je reste à votre disposition pour vous assister tout au long de votre périple. Cordialement, Véronique Pellet _ Travel Nation
Fantastic experience: A specialized agency in world tours. Very professional, flexible, responsive. Marie handled our file in French from start to finish. She found us a very reasonable rate that we would not have been able to find on our own, and followed our trip to ensure everything went well, until our return. Thank you!
Thank you Lionel,I was delighted to accompany you during your world tour.Marie Brault - Senior Travel Consultant
Fantastic experience: We just came back from a 7 days Safari in Tanzania and 6 days in Pemba and it was simply amazing. Everything was well arranged and tailored to our needs, from the picturesque accommodations to the meals and activities (hot air balloon, night safari!!). Thanks to Marie, our travel agent who went through all the details ahead of the trip and remained available throughout.
Merci infiniment Ludovic. C’était un réel plaisir de vous aider á organiser votre lune de miel ! Votre voyage était réellement un voyage de rêve ! je suis si contente que vous ayez aimé la Tanzanie autant que moi. Marie Brault Senior Travel Consultant
Fantastic experience: The best travel agency there is! 10 RTW with them without a single mistake. Always good advice, you can book with TN with confidence. For native French speakers, Marie Brault is invaluable!
Merci Thierry, toujours un plaisir de travailler avec vous. A l’année prochaine je l’espère, Marie Brault - Senior Travel Consultant
Fantastic experience: Thank you Liz & Jonny! Another successful and unforgettable family holiday. Second trip with Travel Nation - second success...and with all this rain, might be time to book a third. Will call you next week! Merci! The Trainers xxxx
Thanks for the lovely review Kristy. It has been a pleasure, as always, to help you put together this latest trip to Australia for you and your family. Keep in touch if there is anything else I can help with.Happy travels!Liz [email protected] 01273 076435
Fantastic experience: Excellent bravo Véronique pellet
Cher Bertrand, merci pour commentaire sur mes services et Travel Nation. Nous sommes une agence de voyage qui prend soins de nos clients depuis plus de 20 ans et je suis ravie d’avoir pu concrétiser votre beau voyage de l’année dernière. Au plaisir j’espère. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: I contacted Travel Nation to help me tailor a 6 week solo trip to South America (Peru Bolivia, Chile, Easter Island, Buenos Aires and Antarctica. My Travel consultant Grainne was amazing and helped build the perfect package including flights which there were many during my 6 week period. The whole trip from start to finish was amazing! I had the best time!
Fantastic experience: I contacted Lis Goodall at Travelling Nation to carry out a world tour for 3 months: it went wonderfully without a hint of a problem. I would like to thank her for her professionalism and great availability. For my next world tour, I will reach out to them without hesitation.
Fantastic experience: I used Travel Nation on the advice of a friend and I am delighted. I am used to making sometimes complex trips with my wife and unfortunately I have had several disappointments. With Travel Nation and Audric, everything was perfect! My wishes were well understood, we received very good proposals tailored to our guidelines. Our travel agent, Audric, was really attentive to us and skilled in organizing complex itineraries. All our questions or remarks were handled and answered quickly and everything went perfectly for a trip lasting 10 weeks. We will surely choose Travel Nation for our next World Tour.
Merci Pierre pour votre commentaire. Je suis ravi que vous nous ayez contacter grâce aux recommandations d'une amie et de nous avoir recommandé à votre tour a votre famille qui ont également réservé avec nous. Les itinéraires complexes sont ce que nous faisons le plus et je suis heureux d'apprendre que mon suivi vous a satisfait. A bientôt je l'espère pour un prochain voyage. Audric Guerin Senior Travel Consultant +44 1273457216
Positive experience: Very good contact with Travel Nation (Marie). A TDM ticket purchased in 2022 at a very good price considering our itinerary. Unfortunately, we were not lucky with many flights. Solutions were found (and it was difficult and stressful with the time difference). There are advantages and disadvantages to taking TDM tickets, but if you have an agency to choose for this type of ticket, I recommend them.
Dear Corinne,Thank you for taking the time to leave this detailed review, I understand you encountered some problems with your round the world ticket. There were some complications after the unforeseen exit of Latam from the One World Alliance, but I would like to take the time to investigate your case thoroughly to fully understand. I know that Marie has rung you already to discuss everything, please be reassured that we take your review very seriously.Kind regardsJonny GoodallManaging Director
Fantastic experience: Second world tour organized by Travelnation, in 10 years, with this time the very kind and relevant support of Marie Brault. Top organization, quality advice, and perfection in execution. Thank you !!!!
Fantastic experience: If you are looking to carry out a journey of a lifetime, long or short, but are unsure of how to put it all together and where to start? Then I fully recommend using Travel Nation. Their team of experienced, friendly and dedicated advisors will ensure your journey is an experience of a lifetime. My advisor was Chris West, who was just amazing!! Chris, tailor made my journey around the USA (California) New Zealand (both islands) Australia ( Sydney/ Brisbane/ Hamilton islands/ Northern Territory/ Melbourne) and Singapore in a matter of a few weeks. I received a full and concise itinerary, which allowed me to just unwind and relax. Plus, Chris was always on hand to support me throughout my journey, if I came across any issues or had any questions. What an amazing adventure, and what an amazing Travel service.
Fantastic experience: We took a world tour organized by Travel Nation, including about ten flight stops and a cruise in the Marquesas Islands in between. The entire trip went well in terms of schedules, organization of connecting transportation, and the quality of the flights. The cruise was fantastic. My wife and I highly recommend Travel Nation for this type of trip.
Thank you very much for this feedback. A real pleasure to work with you.Marie, Senior Travel Consultant
Fantastic experience: Congratulations to Audric from Travel Nation for organizing our family flight trip to the other side of the world for this Christmas 2023. Everything was perfect! A big thank you to Audric.
Merci Christiane pour avoir confié votre projet a Travel Nation. Je suis heureux d'apprendre que vous avez bien profité de ce très beau voyage en famille et surtout qu'il n'y a pas eu de soucis pendant le voyage. Je reste disponible pour vos futurs projets. Cordialement Audric Guerin Senior Travel Consultant
Fantastic experience: I had booked my tickets for a TDM in 2020 shortly before Covid arrived. I had taken cancellation insurance just in case and I was refunded for all my flights without having to do anything, Travel Nation took care of everything. So I went back through this agency in 2022 for a trip planned for 2022-2023. Véronique gave me great advice regarding possible routes (depending on the countries I absolutely wanted to visit), she was very responsive and answered all my questions. I didn't encounter any major issues during my trip so I can't provide feedback on the emergency line or travel insurance (but luckily so!). I highly recommend this agency!
Fantastic experience: I have just booked a round the world trip through Travel Nation. Fantastic customer service, sound and experienced advice from the sales consultant, Jim. Everything completed so quickly and efficiently. Really good value for money on flights. If the trip goes as well it will be amazing! Date of experience: 16 January 2024
Fantastic experience: Availability, listening, advice, negotiated prices, communication (telephone, email, very practical web link for all flights): a set of services that are more than just a rendered service: a 5-star support, both professional and personalized, which I share here after returning from a long family trip, in thanks to Marie and the entire Travel Nation team, and to encourage them to keep it up!
Fantastic experience: Impeccable organization of our world tour. Audric perfectly organized the trip and was always present. Thank you for everything
Thank you Philippe. Glad to have been there and to have helped organize your world tour. What beautiful destinations!Audric, Senior Travel Consultant
Fantastic experience: We highly recommend Travel Nation and especially Véronique, who handled our trip. Everything was perfect from the beginning of our travel dream to our return home. Very satisfied with the services, the communication with Véronique via email or phone, and very responsive to the changes we needed to make.
Chère Karine, je suis ravie que vous ayez eu un superbe en Océanie et que tout se soit bien passé. Merci également pour votre retour sur les services de Travel Nation. Au plaisir pour un prochain voyage ensemble. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: An excellent support from Audric for a multi-destination trip in North and South America from August to October 2023. Availability, finding the best solution, advice and attention up to the day of return for a hassle-free trip. Thank you very much to Audric and Travel Nation. I highly recommend. Magali.
Merci Magali pour votre commentaire. Partir seule n'est pas forcément facile et avoir le soutient d'une agence permet de mieux se préparer au voyage et je suis heureux d'avoir pu y contribuer et espère que cela vous donnera l'envie de repartir bientôt. Je reste disponible pour toutes futures demandes. Audric, Senior Travel Consultant
Fantastic experience: I had already had the opportunity to travel with Travel Nation 12 years ago for a round-the-world trip that went very well both in terms of planning and follow-up. I therefore repeated the experience this year for Thailand with my family, and once again I am very satisfied with their services. An advisor who knows the countries and cultures visited very well, available and present until the return.
Merci Audrey pour votre retour. Heureux que votre voyage se soit bien passé et surtout sans encombre. La partie de la Thaïlande que vous avez vue à l'air superbe. N'hésitez pas pour un futur voyage à me contacter. Audric Senior Travel Consultant
Fantastic experience: Thank you to Travel Nation and Audric for supporting us in our project! Excellent follow-up
Thank you Alexandre for your comment and also for your recommendations to your loved ones. Glad to hear everything went well.See you soon for other adventures!Audric, Senior Travel Consultant
Fantastic experience: I received top class advice and service from Adam. Bravo
Negative experience: This rating will change depending on customer service.
Contrairement a ce que vous avez mis dans votre commentaire, je trouve beaucoup d’échanges par mail entre vous et notre équipe française au sujet de votre remboursement. Cette équipe a travaillé sans relâche depuis la pandémie afin de recevoir les remboursements de tous nos clients. Pour la plupart, tout remboursement a été effectué dans le moindre délai. Par contre certaines compagnies aériennes continuent a trainer et à empêcher le processus. Si vous regardez les commentaires de Sri Lankan Airlines (comme sur Trust Pilot) vous noterez que ce n’est pas seulement les clients Travel Nation qui attendent, les délais sont globales. Travel Nation continue dans nos efforts a rembourser nos clients au plus vite, ce n’est pas dans notre intérêt de vous faire attendre plus que nécessaire. Nous restons en contact proche afin de clôturer votre dossier. Nous venons de recevoir la confirmation de Sri Lanka que votre remboursement est autorisé. Dès que votre argent arrive je vous le dirai. Cordialement Liz Goodall Team Leader
Fantastic experience: I have just completed my World Tour with Travel Nation and all the skills of Marie Brault: I was delighted with all the advice received and the service provided by this organization.
Merci Jean – c’était un réel plaisir de vous assister dans l’organisation de votre tour du monde. Marie Brault Senior Sales Consultant
Fantastic experience: I had a very beautiful trip thanks to Travel Nation, which is very attentive and responsive. Thank you very much, I recommend Travel Nation for organizing a round-the-world trip.
Dear Thomas,It was a pleasure to make your beautiful trip a reality. Thank you so much for your trust in Travel Nation and our services.Best wishes, VeroniqueSenior Sales Consultant
Fantastic experience: Very good experience with Travel Nation. Marie listened to us and gave very good advice to set up the itinerary. Thank you again.
Fantastic experience: Very friendly and knowledgeable staff. Responsive agency in terms of answers and in case of issues with flights. Record-priced tickets.
Merci infiniment Michelle pour votre revue,. C ’était un réel plaisir de vous aider á réaliser votre beau voyage. A bientôt peut être pour un nouveau voyage, Marie Senior Sales Consultant
Fantastic experience: We just returned from our world tour and still have stars in our eyes. Everything went very well thanks to Audric's wise advice and kindness, who always answered my calls and made himself available whenever needed throughout the preparation and during the trip. A big THANK YOU! I hope to see you soon for another trip!
Merci Marie pour votre commentaire. Vraiment très heureux d'apprendre que vous soyez revenu avec énormément de très bons souvenirs et que toutes les destinations vous aient plu. J'espère que vous aurez l'occasion de repartir très vite pour un aussi beau voyage. Bonne continuation! Audric Guerin - Senior Travel Consultant
Fantastic experience: Super organization. An extraordinary world tour! Thank you, Audric. We had a problem during the trip (not related to the agency) and Audric found us a solution to modify part of the itinerary, perfect. I recommend.
Merci Nicolas ! Comme je le dis souvent, nous ne sommes pas là seulement pour vous vendre le meilleur itinéraire possible mais aussi pour vous conseiller et vous assister si besoin pendant toute la durée de votre voyage. Très beau voyage presque sans encombre et j'espère vous retrouver pour un futur voyage très prochainement ! Audric, Senior Travel Consultant
Fantastic experience: World tour ticket purchased with Travel Nation. Top-notch communication, easy, quick, and fee-free changes to flight dates. I recommend it!
Chère Adeline, c’était un plaisir de vous accompagner tout au long de votre tour du monde et merci beaucoup pour votre retour sur votre expérience avec Travel Nation. Cordialement, Veronique, Senior Travel Consultant
Fantastic experience: Travel Nation took care of our family round-the-world ticket. Top service: Always super available, present and responsive for all adjustments even during the trip. And very competitive prices.
Dear Sylvie,Thank you Sylvie for your kind message on my work. Here at Travel Nation, we are passionate about travels and a pleasure to assist and help in your round the world trip with your family. Wish you the best.Kind regards,VeroniqueSenior Sales Consultant
Fantastic experience: World tour from 30.8.2022 to 3.2.2023. We did a world tour for 5 months in the southern hemisphere and Marie followed us and especially helped with our flights, managed and modified quickly via email in less than 24 hours. Everything went super well despite the unavoidable seasonal weather in the countries visited. We recommend Travelnation's service at competitive prices and very professional. We will return for future projects, everything is possible via email and phone, no need to travel to England, French is supported. Thank you to Marie and her team. Martine and Hervé.
Merci infiniement Martine et Hervé, C’était vraiment un plaisir de vous aider á acomplir votre si joli tour du monde. Bien que la première partie ait été interrompue par COVID – vous avez réussi á realiser la partie manquée et surtout votre croisière Aranui tant attendue. A certainement bientôt pour un prochain voyage... Marie Brault Senior Sales Consultant
Fantastic experience: With TRAVELNATION we were able to make a World Tour in July 2023 under excellent conditions. Their advice regarding the countries to visit on the route, taking into account the season for each, opting for reputable airlines at the best cost. A good choice of departure and arrival times, when possible, allowed us to gain a day while maximizing sleep and recovery time. Alone, we would not have been able to manage as well. Experienced advisors and assistance throughout our trip, including schedule changes and last-minute technical issues with airlines. It's honestly very reassuring. Thanks to Audric and the entire TravelNation team - Anne Marie and Jean José
Merci Anne Marie et Jean Jose pour avoir donné votre confiance en Travel Nation pour réaliser votre tour du monde. Très heureux que votre voyage se soit bien déroulé et que mes conseils vous ont été plus qu'utile pendant le voyage. J'espère que vous pourrez réaliser un autre grand voyage très bientôt! Audric Guerin Senior Travel Consultant +44 (0)1273 457216
Fantastic experience: Our feedback for Travel Nation is nothing but positive. We appreciated Marie's patience and advice. I have nothing to complain about. Thank you very much for your support. The service has always been top-notch! She is a lovely and very professional person. We are delighted to have gone through her services. Elise Moreel
Fantastic experience: We just returned from a 3-month trip to Asia organized with the help of Travel Nation. We greatly appreciated the ease of communication in preparing the trip, the advice we received, and the service that was offered to us. We highly recommend.
Chère Fanny, quel beau voyage vous avez fait en Asie. J’ai été ravie de vous accompagner tout au long de ce projet familial. Au plaisir pour un prochain voyage. Cordialement, Veronique, Senior Travel Nation
Fantastic experience: An excellent agency that gives valuable advice. Marie, our consultant, has always been attentive and has been a great help in preparing our round-the-world project. We highly recommend this agency that offers high-quality presentations.
Merci beaucoup Cecile, c’était vraiment un plaisir de vous assister pour l’organisation de vote tour du monde en famille. Marie Senior Sales Consultant
Fantastic experience: With Travel Nation, we did a world tour 4 years ago and then a long trip in Asia, Thailand, Laos, and Indonesia this year in 2023. We are very satisfied with the services, the relationships with the travel agents, who are very responsive in case of problems and efficient. We sincerely recommend. Nicole Royer.
Merci infiniment Nicole, je suis ravie que tout se soit bien passé pour vous. Peut être á bientôt, pour l’organisation de votre voyage en Amérique centrale. Marie Senior Sales Consultant
Negative experience: An expensive mistake choosing this company. Too many things went wrong on what should have been a memorable holiday and family reunion in NZ and Malaysia. Inadequate, shabby accommodation for the most part, a promised meet and greet turned out to be a shuttle bus, in one instance, on arrival in Auckland after a long flight the wrong hotel was named in our booking confirmation, and worst of all, a reluctance by the agent and later, the MD, to take ownership for the problems we encountered. Blaming Covid at this present time is simply not acceptable. As B&B owners during those times, we are perfectly aware of how hard these times were. NB To set the record straight, we received a refund of £102 when the cost of our trip was approx. £8500. Three of the hotels selected by Travel Nation over the 18 days were well below standard.
Hi Carol Thanks for your review and useful feedback. Despite the majority of your trip running smoothly, we regret that we missed the mark in some areas, as we’ve addressed with you previously. Some elements of your trip were clearly not up to our usual standards, despite being properties which others enjoy on a regular basis. The available options for your budget were limited at the time of booking. Our comments with regards to Covid were purely for context - we wanted to provide an honest summary of how unique 2022 was from our perspective, as borders re-opened. The pandemic was tough on the hospitality industry in particular, and it took time for properties in some countries to rebuild their teams and safely re-open. None of this is an excuse, as we have accepted responsibility and already refunded where appropriate the hotel which didn’t meet your expectations (or ours). We just wanted to provide some context. Kind regards Jonny GoodallManaging Director
Negative experience: To be honest, I cannot recommend Travel Nation service, in my case I bought them a Round The World plane ticket. First of all, when I bought the trip, it included Africa but after Covid they forced me to do it without a Continent. During the trip, I did not feel any kind of concern or care for me and even when I asked for help to find out about requirements to enter a country, I was not provided with this information. On top of all this, if I wanted to change a flight date, I would have to pay, but they changed my Turkish Airlines flight to Istanbul twice and I was not entitled to any kind of compensation. As if all this were not enough, on the final stretch of my trip I had to return to Lisbon in an emergency due to the death of my father-in-law. I notified the agency more than 2 weeks in advance that I would not be able to attend the Kathmandu > Istanbul flight (creating an opportunity to the Airline make more money with an already paid flight), but that I wanted to keep the Istanbul > Lisbon flight, both on Turkish Airlines. The travel manager Claire was kind but unable to handle the issue in the fairest and most suitable way for me because I had to pay an extra GBP 55.60 for the exact same flight I already had paid from Istanbul to Lisbon. ♂️ For the above, my experience with Travel Nation was not positive neither fair for any average reasonable human being and was based on more fame than profit. ___________ I edit my review as a way to be able to give feedback to the feedback received from Travel Nation, for the writing of Mr. Jonny Goodall: Dear Mr. Jonny Goodall, First of all, thank you for your feedback, however, taking into account the content of the same, it is clear that your sole interest is to improve your argumentative skills and not the Travel Nation service, which was my intention when I had the trouble to write you a sustained review. For this reason, I am sorry that you have such a diametrically opposed view from what happened and that reality, naturally, you have not experienced it as I have. I recognize your marketing skills, but your feedback reinforces and confirms what was the direction of my review... it is a marketing empty of sustenance, little interested in learning from the reviews that are less favorable. Having said that, I can only confirm that you have lost me as a future customer and I will certainly not be able to recommend Travel Nation to my family and friends travelers. All the best. Nuno
Dear NunoThanks for your review. Having reviewed your comments and investigated our side, it’s only fair to respond to this from our perspective.Your original ‘flight only’ trip in March 2020 was unfortunately impacted by the pandemic and nobody could foresee what happened next. Following this, our consultant Claire worked on 7 different routing options to meet your budget and desire for flexible tickets, enabling you to eventually travel on your RTW trip in 2022. Once the world re-opened many airline routings changed considerably as a result of the pandemic, and Claire spent many hours working on your behalf (with zero financial gain) to re-arrange your itinerary. Throughout the pandemic, our team have worked tirelessly in extremely challenging circumstances to support our customers, re-route itineraries and deliver refunds (where a refund is due).At no point have we ever ‘forced’ you not to fly to Africa - we offered a great solution within new 2022 airline routings which you chose to decline due to your budget. While we’re sympathetic, we obviously have no control over airline routings. Nor do we have any control over higher airfares in 2022, following significant rises in fuel costs and other global factors.We provide all our clients with information on visa/covid guidelines, with details of where to find more detailed information. As you were not travelling on a UK passport, we advised you to seek clarity from your own Government guidance that was relevant to your passport type and vaccination status.I understand you had some airline schedule changes on your booking and I can see we supported any re-bookings. We have no control over airline schedules, but we do have control over how we support the impact, and I’m pleased to see we found solutions at each stage. Any compensation is airline-related and subject to standard EU regulations. It depends on the nature of the delay/cancellation, the route, and where the airline is based (Turkish Airlines fall outside of EU regulation in your case).I understand that you also voluntarily chose to re-route at the end of your trip, and a small charge was made by the airline. This was a completely separate transaction from anything that came before. I understand that you’re upset by this £55 charge, in particular, but a charge to ‘re-route’ comes from the airline, not from ourselves.Having reviewed your case, I’m satisfied you’ve been treated fairly throughout. I can see Claire provided a timely service across the lifespan of your booking (3 years), with a huge volume of emails exchanged to support you before and during your travels.I hope you had a lovely trip.Kind regardsJonny GoodallManaging Director
Fantastic experience: We thank Liz and Travel Nation for the personalized service provided to us remotely. Liz was always present for advice, preparation, purchasing plane tickets, booking the camper van, and during the trip to check in and inform us of any flight schedule changes even before the airline. The service is complete, and the human aspect and trust given to Liz, and therefore to Travel Nation, allowed us to experience the most beautiful trip of our lives (Chile/Costa Rica/Mexico/USA) as a family with 3 children. We thank Liz and Travel Nation and especially recommend this company for preparing your travels and paying online for the quotes without any fear. Thank you again!
Fantastic experience: Scott put together the honeymoon of dreams for us. He helped us to decide on an itinerary and made recommendations for activities along the way that we hadn’t otherwise considered that made the trip so special. Every last detail was thought of and arranged for us, all we had to do was turn up at the airport. There were no hidden costs with travel nation, anything not included in the price was clearly listed. This is the second time using travel nation and we will certainly be using them again to plan future holidays as we know the customer service can’t be beaten and the trip will always exceed our expectations.
Fantastic experience: Audric from Travel Nation was incredibly helpful in helping me arrange the trip of a lifetime. Outlining the specifics of my round the world trip was a collaborative process where he listened to my wants and made informed recommendations. The flights were booked in no time and all the documentation was provided in a clear and user-friendly manner. An intimidating project was made really simple thanks to TN. Thanks!
Merci Chole pour votre commentaire. Je suis très heureux de savoir que votre voyage s’est bien déroulé ! Un voyage au tour du monde sur une longue période peut faire peur, surtout en voyageant seule et c’est la ou notre expertise peut être utile. Je suis content d’apprendre que mes conseils vous ont servis et d’avoir pu contribuer à réaliser ce rêve. Audric Guerin Senior Travel Consultant
Fantastic experience: Hello, To visit our children in the USA and Australia, we took a trip around the world with Travel Nation. Our contact, Marie, organized our trip for us. From the stopovers to the hotel nights, everything was very well done. A big thank you, Marie, we had a wonderful trip. Without any hesitation, we will rely on your expertise for our future travels. Again, a big thank you. Madeleine and Gérard Massot
Merci beaucoup Madeleine, un vrai plaisir de vous accompagner dans l’organisation de votre voyage. Marie Brault Senior Sales Consultant
Fantastic experience: Support from the start of the project all the way back to France. Quality advice on destinations, vehicle rentals (camper vans), and on planning for the various countries, and above all, peace of mind throughout the journey! We were accompanied by Marie, who was very kind and attentive to our needs. We highly recommend Travel Nation!
Fantastic experience: Avec Travel Nation, nous avons fait un tour du monde il y a 4 ans puis un long voyage en Asie, Thaïlande, Laos et Indonésie cette année en 2023. Nous sommes très satisfaits des prestations, des relations avec les agents de voyage, très réactifs en cas de problème et efficaces. Nous recommandons sincèrement. Nicole Royer.
Fantastic experience: We did a family trip around the world during 9 months. Liz and Veronique help us to define the best around the world ticket for the whole family. They never to seel us more our needs. We met some issue before the first flight and Liz was very reactive, always available (even late in the evening), gave us excellent advice. We had some helath issue during the trip and they were very helpful. We changed our mind several times regarding the dates of the flights and made the arrangements always quickly and kindly. A big thanks to both of them, they participated to the success of our trip. Cécile and Hervé.
Merci Cécile, c’était un vrai plaisir de vous avoir aidé préparer et réaliser votre belle aventure en famille. Je suis contente que nous avons pu vous aider aussi avec les changements que vous avez dû effectuer pendant le voyage. L’équipe à Travel Nation reste à votre entière disposition pour le prochain voyage ! Liz Team Leader
Fantastic experience: We had an amazing holiday in Hong Kong, Kingdom of Tonga, and Fiji. Thank you, Charlie.
Fantastic experience: We used Travel Nation for a round-the-world ticket in 2022 after doing several searches and comparisons. Beyond establishing a trusting relationship with our contact person, we changed our travel dates three times and our itinerary once, all without any issues. Having a 24/7 emergency line reassured us, and we used it once. There is a significant element of luck in having no problems with airlines on a long trip, but we were in constant contact with Travel Nation, whose responsiveness and commitment to finding the best solutions in case of a setback we can highlight.
Merci Matthieu. C’était un réel plaisir de vous aider et vous accompagner pendant votre tour du monde en famille. Merci aussi de nous avoir recommandé á vos amis. Bien cordialement, Marie Brault Senior Sales Consultant
Fantastic experience: We used the services of Travel Nation to arrange our plane tickets for a 4-month round-the-world tour. Our contact person, Marie, was attentive to our needs and provided us with excellent advice. We had friendly and constructive exchanges throughout the planning of this trip. During our journey, which included about twenty flights, we never encountered any issues with flights or luggage. The check-ins for each flight were very easy to perform from our simple smartphone. I highly recommend this travel agency.
Merci beaucoup Sylvain. C’était vraiment un plaisir de vous assister pendant votre tour du monde. Marie Senior Sales Consultant
Fantastic experience: I used travelnation service to build my roud-the-world flight ticket. My family and I (2 adults and 2 children) traveled for a year around the world from Jan 2022 to Jan 2023, i.e. during Covid. I am definitely happy with travelnation, especially with Liz who supported us. First of all, due to Covid, I had to wait for the very last minute before booking all tickets (2 weeks prior to departure). I tried to contact some other agencies focused on multi-destination long-lasting trips. Others told me it was just not possible with boarder closure. Only Tranvelnation made the effort to build a quote matching my itinerary (including Africa) Then I had to modify quite a few time my bookings while traveling. As said in the general terms, I had to pay taxes if changing an airport. But that said, Liz managed to get refunds for cancelled flights as well as found interesting flights so my overall budget was almost not impacted. During such a long trip, there were also unexpected flight changes. Whatever the day and whatever the time, I was able to get someone from Travelnation over the phone in a minute to get assistance. And at the end, we were never stucked anywhere and we felt travelnation's team really cared! Quite a long comment to say how happy I am about travelnation during our trip of a lifetime. Highly recommended.
Fantastic experience: We have just come back from our Maldives honeymoon and it was absolutely fantastic, we feel so lucky to have experienced this holiday and the memories will last a lifetime. I have never been on an all inclusive holiday but wow, it was so stress free and I cannot thank Grainne enough. Thank you for all of your help - we will absolutely be using you again at some point in the future.
Fantastic experience: Booked my first round the world trip with them. Very professional
Fantastic experience: So far we have been amazed with the team especially Scott - he and his team have arranged a 4 month world trip for my wife and I and so far hotels excursions and flights exemplary ! Keep it up guys and thank you
Fantastic experience: In 2016, Trave Nation arranged a multi country trip that was originally planned for my partner and myself. He sadly passed away suddenly, a few weeks before we were set to travel. Their compassion and kindness at this time was outstanding. They sprung into action to refund all the expenses and I got every penny back. I didn't have to spend a minute worrying about it and was left to grieve my loss. Some 6 months later, I decided to go it alone. They planned an amazing round the world trip for me with great price points that allowed me to keep the majority of my budget for spending. It was the best decision I ever made. I would 100% recommend Travel Nation.
Fantastic experience: Professionalism
Negative experience: Canceled flights and not refunded by the agency. After-sales service is very average.
Bonjour Elaine, Merci pour votre revue. Je suis désolé que vous soyez contrariée. Après avoir voyagé sans encombre pendant 3 mois avec nous, vous n’aviez pas les conditions d’entrées pour votre prochaine destination (le Chili), cela était du á leur mise á jour d’exigence d’entrée relative au vaccin. De ce fait, vous avez choisi de ne pas voyager votre vol a fonctionné normalement. Vous avez de ce fait un « no show », la compagnie n’offre aucun remboursement dans ces cas-là. Nous vous avons fourni toutes les conditions et conseils à l'avance, y compris l'impact sur votre vol de correspondance. Nous avons fait de notre mieux pour sauver la situation en votre nom, mais cela n'a pas été possible compte tenu des circonstances. Après avoir examiné votre cas, nous avons agi équitablement tout au long et notre équipe a tout fait correctement. Cordialement, Jonny Goodall Managing Director
Negative experience: We had planned a trip with Travel Nation for June 2020 that had to be canceled due to Covid. We specifically had a return flight with Air Transat from Canada to Paris. For this flight, we received neither a credit nor a refund because the flight departed, but we were unable to be in Canada in mid-August. We have been trying in vain to contact Liz at Travel Nation, who has not responded for months; however, we are supposed to receive at least a credit. Could you please get back to us? Beyond this ticket, we left a 10% commission to Travel Nation for a trip that did not take place, and we were also penalized by the exchange rates. In short, a bad experience.
Negative experience: We had booked all our trips with Travel Nation for a world tour planned for January 2020. For an amount of almost 7000 euros. We had requested flexibility on our flight dates. Up until then, everything was fine; our contact person Véronique was responsive and answered our requests. So we were set to depart on January 1, 2020, flying from Paris to Buenos Aires. Then everyone knows the rest, COVID, so we had to cut our world tour short to return to France at our own expense. We began the reimbursement process with Travel Nation, and of course, as soon as it comes to reimbursing people, Travel Nation is much less responsive. This led to a multitude of exchanges via email and phone, with follow-ups. The file ended up being taken over by Lise, who did not provide us with a clear answer. In the end, we were reimbursed just over 3000 euros out of the 6900 euros spent, even though we had only used one flight. So, the flight from Paris to Buenos Aires turned out to be very expensive. We requested explanations and a breakdown of the price of the consumed flight. She was supposed to respond to us, but we never received an answer from her. She even seemed to lose patience and we appeared to annoy her with our calls. Two years later, still nothing. Agency to avoid! Next time, we will book our tickets ourselves. Really disappointed with this agency that seemed serious, professional, and attentive to its clients. So yes, they're quick to take the money! I strongly advise against them.
Dear Aurelien,Thanks for your review.We refunded your flights back in August 2020 so we’re a bit confused by the review. We’re all disappointed your trip could not continue when Covid struck, and we worked so hard on your behalf before, during and after your travels to recover your part-used round the world tickets. As explained you flew around 30% of the mileage Trans-Atlantic, while some subsequent flights operated as originally scheduled. We’re been on your side at all times, while many direct bookings were not even refunded at all.We recovered EUR 3732 in extremely challenging circumstances which was refunded previously. Having reviewed your case and the numerous exchanges I’m satisfied with the service provided. With ‘flight only’ bookings like yours any extra repatriation costs can often be claimed via travel insurance. I see you didn’t purchase our recommended policy, but we provide all documents to support a claim if you’ve purchased a suitable policy.Many thanksJonny GoodallManaging Director
Negative experience: Hello, We are extremely disappointed with the attitude of Travel Nation. We had booked all our tickets for a family world tour with Liz in January 2020. Everything was simple and friendly, even though it lacked transparency on prices and their commission. In short, due to the health crisis, our trip was canceled (as of March/April 2020). And the beginning of the ordeal to get refunded started: the contact person was difficult to reach, vague responses, it really took perseverance and the refunds came in dribs and drabs, each time after numerous follow-ups, very often left unanswered. It was as if our calls and follow-ups generated the refunds, strange... Today, two years after our payment, we are still waiting for clarity regarding one of the flights and its potential refund/credit. For an amount of €2500. The last news from Liz dates back to October 2021 when she assured us she would get back to us in a few days. Since then, 3 or 4 follow-ups from us, all left unanswered. Hence this review. Because it is no longer possible to feel like we are being taken for fools. Of all the people we know who have canceled their trips due to the pandemic, we are the only ones in such a situation. We thought we were protected by going through an agency, but it is actually a lot of opacity. We are disappointed by their lack of professionalism, it is a lack of respect for customers and a very poor image that Travel Nation conveys. What a pity, really a pity.
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