TUI Holiday Store

Sidney St 13-15, CB2 3HG, Cambridge
Sidney St 13-15
CB2 3HG, Cambridge
01223 323228

Opening hours

  • Monday: 9:00 AM – 5:30 PM
  • Tuesday: 9:00 AM – 5:30 PM
  • Wednesday: 9:00 AM – 5:30 PM
  • Thursday: 9:00 AM – 5:30 PM
  • Friday: 9:30 AM – 5:30 PM
  • Saturday: 9:00 AM – 5:30 PM
  • Sunday: 11:00 AM – 5:00 PM

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

Our comment from TraTraTravel UK about TUI Holiday Store:

TUI Holiday Store in Cambridge is renowned for its exceptional customer service and knowledgeable staff. Many customers have praised the team for their helpfulness, with specific mentions of staff members like Chloe, Aimee, Hannah, and Megan, who provide personalized assistance and guidance throughout the holiday booking process.

Customers appreciate the understanding and patience exhibited by the staff, especially when handling specific requests or adjustments. The ability to book holidays that cater to individual preferences has resulted in many positive experiences, leading to recommendations from satisfied clients.

However, some customers have expressed concerns regarding service delays or feeling unwelcomed during their visits, particularly when the store is busy. While these experiences appear to be in the minority, TUI is actively seeking to improve based on customer feedback.

Overall, TUI Holiday Store aims to provide a welcoming environment where every customer can find their ideal holiday package with the support of dedicated travel advisors.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

TUI Holiday Store: Reviews

4.4/5 (70 Reviews)
Kia Mcdonnell 3 months ago

Fantastic experience: Very helpful team, Chloe was very knowledgeable and helped book our holiday. Helped us book everything we wanted. Would highly recommend tui in Cambridge

TUI Holiday Store

Many thanks for your review !!! We at Cambridge are very happy to assist

Meg Cranville 4 months ago

Fantastic experience: Amazing customer service. We had to amend a holiday to a different date and they were understanding and did amazing with swapping. We was speaking to Aimee. Excellent

TUI Holiday Store

Many thanks for the fantastic feedback !!!

Lucy Darney 6 months ago

Fantastic experience: Just booked a holiday to Turkey with Aimee, who made the experience a pleasure. I needed to book extra leg room and assisted travel for a friend, and felt reassured after speaking with her. She was friendly and thorough, an asset to TUI

TUI Holiday Store

Morning Lucy, thank you so much for this lovely review of Aimee. We look forward to speaking with you very soon

Lia Bernes 6 months ago

Fantastic experience: I booked a holiday this morning at Tui Cambridge. I was quite indecisive as I had particular requirements that I was hoping to be met, but Aimee and Chloe were extremely helpful and very patient with me and accommodating of my requirements and indecision. I left Tui feeling very pleased with my booking. Thank you both.

James Ponder 7 months ago

Fantastic experience: Tui were really helpful and friendly. My rep, Kaitlyn, was fantastic as she was kind, supportive, knowledgeable, and incredibly helpful in finding a holiday that worked for me. Thankyou for your help!!!!

TUI Holiday Store

Hey James, thank you for taking the time to leave a review! I loved reading your comments, and I know Kaitlyn will too. We look forward to seeing you again soon.

Cherrill Richardson 7 months ago

Fantastic experience: Visited the store today, all the staff are very helpful.Aimee helped us with our booking and made it a very pleasant experience. All set for yet another Tui holiday.

TUI Holiday Store

Afternoon Cherrill, thank you so much for taking the time to leave Aimee this lovely review. We hope to see you again soon in store.

Michaela Chester 7 months ago

Fantastic experience: Booked our first family ski trip with Aimee at the Cambridge branch in Next today and what a lovely experience we had. Although I've skied a lot, it will be the boys first time so we wanted book with a rep to ensure we didn't miss anything. Aimee was really thorough and made sure that we found somewhere suitable for families and beginners. She checked and triple checked all the details along the way which reassured us that everything was in good hands. Aside from all that she was just lovely to spend time with and shared some of her own ski experiences and really helpful first hand advice. So excited to head off in Feb because I already have complete faith that she did a brilliant job.

TUI Holiday Store

Hey Michaela, thank you for taking the time to leave a review! I loved reading your comments, and I know Aimee will too. We look forward to seeing you again soon.

Jessica Burt 8 months ago

Fantastic experience: Chloe at Cambridge Tui was absolutely brilliant. Really helpful, informative and patient. Booked family trip on her say so. 100% service. Thank you Chloe! And dog friendly.

TUI Holiday Store

Hey Jessica, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon!

Gemma Green 8 months ago

Fantastic experience: I visited TUI Cambridge on Saturday and spoke with Hannah. Despite the team being on two members both of them provided excellent service. When we arrived, both staff members were busy assisting other customers. They asked us to join a queue via a QR code and we received a text when they were ready to see us. We had a question about our upcoming holiday and were very satisfied with the assistance we received. We will definitely be back to book another trip!

TUI Holiday Store

Hi Gemma, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Tyron Massolini 8 months ago

Negative experience: Came to look for a holiday with the Mrs. Sat down with a lady, another lady shouts across the room while with other customers that we need to have an online booking and they will text when ready to see us. Felt a bit unwelcomed. Possibly have signage you need an appointment. Went next door to another travel agent , super friendly staff, attentive and helped us right away. We booked our 2 week all inclusive holiday with them. Easy and seamless . it’s next door to Next much easier and more helpful than tui in next

TUI Holiday Store

Hi Tyron, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01223 323228. We can chat through your feedback and get this resolved for you.

Claire Storey 9 months ago

Fantastic experience: Fantastic service this weekend. Went in to make a group booking for 11 of us between 3 families. What could have been complicated was made so easy thanks to the excellent knowledge and help from Chloe. Everything sorted for us easily and she understood exactly what we needed. Thanks Chloe for all your help

TUI Holiday Store

Hi Claire, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience and I know Chloe will be happy to see this too! We look forward to seeing you again soon!

Jack Palmer 9 months ago

Fantastic experience: We recently visited TUI Cambridge to explore holiday options for this year. Our experience was fantastic, largely thanks to Chloe. She was not only extremely knowledgeable but also patient and friendly, guiding us through a range of different options. Thanks to her expertise and attention to detail, we're feeling confident that we'll have a great trip!

TUI Holiday Store

Hey Jack, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon!

Eddie Rowell 9 months ago

Fantastic experience: Popped into Cambridge Branch on Sunday and was looked after by Hannah. She was in for a long day due to staff off sick & a new starter meant she was the only full time staff for the day!! The service she gave us was fantastic and a credit to TUI as there were other people waiting. Thanks Hannah we can’t wait to come back to book our next trip!!

TUI Holiday Store

Afternoon, thank you so much for your feedback. We will pass this feedback onto Hannah she will look forward to read this. We look forward to seeing back in store soon.

Haidee Castle 9 months ago

Fantastic experience: Good evening, I just wanted you to know how extremely happy we are with Chloe from your store, she has been amazing, it’s been a tough time for us and unforeseen circumstances has resulted in us having to change airports but with the guidance and support that Chloe has shown throughout is a credit to you. We would like to take this opportunity to thank her and i felt that she deserved us coming in to your store today to say thank you face to face, keep up the good work Chloe Kind regards Mrs Haidee Castle

TUI Holiday Store

Hey Haidee, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Caitlyn Holdgate 10 months ago

Fantastic experience: Staff were friendly and very helpful!

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TUI Holiday Store

Thank you Caitlyn for taking the time to share your feedback. We really value feedback from our customers and we look forward to seeing you again soon!

Theo Barker 10 months ago

Fantastic experience: Alice was great when I popped in earlier for some information, very helpful!

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TUI Holiday Store

Thank you Theo for taking the time to share your feedback. We really value feedback from our customers, I will pass this onto Alice. We look forward to having you back in store with us soon!

chris hughes 1 year ago

Fantastic experience: Absolutely delighted with TUI's service! Hannah, our travel advisor, went above and beyond to ensure our vacation was flawless. From personalised recommendations to seamless bookings, she made the entire process stress-free. TUI, and especially Hannah, exceeded our expectations. Five stars for an unforgettable travel experience!

TUI Holiday Store

Hey Chris, thank you for taking the time to leave a review! I loved reading your comments, and I know Hannah will too. We look forward to seeing you again soon.

Isabel Smith 1 year ago

Fantastic experience: Excellent service and efficiency from this Cambridge store. Bella our assistant was great as was the Manager. Will definitely use again as it makes booking a holiday a pleasurable experience. Thank you.

TUI Holiday Store

Hey Isabel, thank you for taking the time to leave a review! I loved reading your comments, and I know Bella and Charlotte will too. We look forward to seeing you again soon.

Gary Taylor 1 year ago

Fantastic experience: Chloe was brilliant and helpful

TUI Holiday Store

Hey Gary, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Karla Wright 1 year ago

Fantastic experience: WOW!! What a fantastic experience me and my partner had today booking our very first PROPER holiday together! Big thanks to Chloe Ward!! Her knowledge and expertise of the countries and hotels was next level and she really did show us how to get the best bang for our buck! It was all such an easy process, stress free and we all had such a laugh! Great bunch of staff. Thank you!

TUI Holiday Store

Hey Karla, thank you for taking the time to leave a review! I loved reading your comments and meeting you yesterday, and I know Chloe will too. We look forward to seeing you again soon!

Michal Dulewicz 1 year ago

Negative experience: Rude staff with attitude. Lying to customers. Shocking and unprofessional behaviour. Staff on brake for and hour and a half on Saturday afternoon, when customers going outside waiting to be serve. I won't back there and I will never book holiday with TUI.I am very disappointed.

TUI Holiday Store

Hi Michal, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01223 323228. We can chat through your feedback and get this resolved for you.

laura payne 1 year ago

Negative experience: Went there Saturday after work to discuss a holiday. We got there just as they was closing for lunch. Witch is fair enough. There was a couple in front of us who said we've got to come back in 40 minutes. How ever when we went back 45 minutes they said to come back in another 40. When I said but we come earlier they said well we've only just closed for lunch. Very disappointed so went to premier travel and found the perfect wedding package.

TUI Holiday Store

Hi Laura thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01223 323228. We can chat through your feedback and get this resolved for you.

Laura Snowdon 1 year ago

Fantastic experience: What could have been a one star review for Tui was a definite 5 star thanks to Charlotte at the Cambridge store. Although she initially thought she would be unable to help me with my issue, she spent more than 1 hour trying to help me resolve it. We eventually got there- thank you so much! :)

TUI Holiday Store

Hey Laura, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon.

Jake Eglinton 1 year ago

Fantastic experience: Come to TUI Cambridge after a bad experience at another TUI store, Hannah and Charlotte were so helpful and knowledgeable on the kind of holiday we was looking for. We have just booked a holiday go Cyprus and Hannah even went the extra mile to give us suggestions for days out etc! Would definitely recommend anyone coming to see these two! My partner and I will definitely come back to TUI Cambridge to book another holiday again!

TUI Holiday Store

Hey Jake, thank you for taking the time to leave a review! I loved reading your comments, and I know Hannah and Charlotte will too. We look forward to seeing you again soon.

Tim syer 1 year ago

Fantastic experience: Consultation and booking undertaken Hannah who was a lovely young lady, listening to our difficulties, and it was great to provide details about our chosen holiday for future customers.

TUI Holiday Store

Hey Tim, thank you for taking the time to leave a review! I loved reading your comments, and I know Hannah will too. We look forward to seeing you again soon and have a lovely christmas.

Leanne Douglass 1 year ago

Fantastic experience: Wanted to thank Charlotte and the team for amazing customer service. Sorted my gift card issue with absolutely no issues, can't wait to come back to book our next holiday!

TUI Holiday Store

Hey Leanne, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte and the team will too. We look forward to seeing you again soon.

Alice Howe 1 year ago

Fantastic experience: Fabulous group of girls who were super helpful and informative. Charlotte and Hannah made the process of booking my holiday nice and easy!

TUI Holiday Store

Hey Alice, thank you for taking the time to leave a review! I loved reading your comments, and I know Hannah and Charlotte will too. We look forward to seeing you again soon.

Liv J Nic 1 year ago

Fantastic experience: Absolute first-class experience! I had not been to a travel agency since booking online became a thing. My daughter & I decided to try TUI Camb out for ease of going away together & having someone to advise us. We met Charlotte and instantly clicked with her. I feel she has a genuine ability to read people & get a sense of them, before even striking up a conversation. Because of Charlotte, we booked a holiday extremely quickly & efficiently. I will go back to her every year now. I cannot recommend Charlotte enough. She gets to know her customer, is perceptive, thoughtful, kind, an excellent communicator and she will know what you’ll like and where you should go, before you even do! I cannot explain in words how absolutely impressed I was. I feel very lucky to have walked in and met Charlotte. I would also follow her wherever she works, as I felt a big trust in her right away. I would give 10 stars if I could!

TUI Holiday Store

Afternoon Olivia, thank you so much for choosing TUI to book your holiday with we also appreciate your feedback. We hope to see you in store soon again.

Carrieann Elizabeth 1 year ago

Negative experience: Shame I can't give no stars. Disgraceful service all round, discriminating towards people with hiding disabilities. Complaining is pointless as they don't care once they have your money!

TUI Holiday Store

Hi Carrieann, thanks for the review. I'm really sorry your experience didn't match your expectations. We'd love to know some more details, so that we can deliver a better experience next time. Please feel free to reach out to me.

Alastair Seifert 1 year ago

Negative experience: Called for more info on a villa and the lady who answered was abrupt and gave me the impression she was annoyed she answered the phone

TUI Holiday Store

Hi Alastair, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me. We can chat through your feedback and get this resolved for you.

Elena Rianovak 1 year ago

Negative experience: Worst experience ever. They just show you information from google checking it in front of you. No knowledges and no desire to help. It might be only TUI Cambridge agency like this as we booked with the other ones before and the experience was absolutely different. Management has to check their staff Do not recommend

TUI Holiday Store

Morning Elena, thanks for the review. I'm really sorry your experience didn't match your expectations. We'd love to know some more details, so that we can deliver a better experience next time. Please feel free to reach out to me.

Rose Musa 1 year ago

Negative experience: TUI Holiday Store Ricoh Arena Coventry. I 100% do not recommend for the more expensive holidays. Ok for a cheap holiday that you are willing to lose money over but not an expensive one. Staff is incompetent, rude and unhelpful once you sign the dotted line and have paid the money. The old team was brilliant, I am so disappointed. I will complete a full review after my holiday and see if they cause me any further distress in the meantime.

TUI Holiday Store

Afternoon Rose, I'm really sorry your experience didn't match your expectations. We'd love to know some more details, so that we can deliver a better experience next time. Please feel free to reach out to me at the TUI Cambridge store 01223323228.

Gyulbiyas Karaahmed 1 year ago

Negative experience: Awful experience! Staff members extremely rude and unhelpful especially the person known as an assistant manager. The assistant manager is not only rude but not aware of company’s travel guidelines either. We booked a holiday and 6 days prior to our flight my child developed chickenpox. Contacted the store to ask whether we will be able to reschedule the holiday. We were unkindly told by the assistant manager that there is no alternative options at all, she was constantly repeating herself. If our conversation was recorded you could hear at least 5 times her telling me that there is nothing could be done(without telling us that she has to find out whether she can help somehow)and chicken pox is not exceptional condition?! In other words she was trying to get rid of us as quickly as possible! When we asked if there is someone above her so we can discuss the issue with them the assistant manager lied and said NO! A couple of days later we got in touch with the customer service team and we were INFORMED THAT CHICKENPOX IS EXCEPTIONAL and we are allowed to reschedule our holiday. Therefore the assistant manager either does not know company’s rules or either is taught to rip customers off. The same person was in touch with the customer service team and told them that my husband’s private travel insurance will cover the cost of the booked holiday that’s why they must not offer us any amendments! If a customer’s condition is exceptional it is exceptional regardless of having or not travel insurance! When we asked the retail manager (Cambridge store)if the chickenpox is exceptional she started skirting around because she was trying hard to back the assistant manager up and finally admitted that chickenpox is exceptional condition. I am absolutely shocked and utterly disappointed! Instead of an apology customers are shouted it’s just unbelievable! The case is already given to a legal advisor and thankfully my claim is gone through! If you don’t want to have a headache and don’t want to be ripped of avoid this company at all cost.!As their main aim is bullying people instead of helping them and defending lies!

TUI Holiday Store

Hi Gyulbiyas , thanks for the review. I'm really sorry your experience didn't match your expectations. I will be reaching out to you later on today.

laurie Melady 1 year ago

Fantastic experience: Whole team was amazing especially Alice who offered excellent customer service, she was very helpful :)

TUI Holiday Store

Hey Laurie, thank you for taking the time to leave a review! We really value feedback from our customers. We look forward to seeing you again soon in store!

Cheyenne Van Den Berg 1 year ago

Fantastic experience: From the moment I reached out to TUI with my inquiries, I was greeted with warmth and professionalism. Lily displayed a genuine eagerness to assist me, taking the time to understand my needs and preferences. Their knowledge about TUl's offerings was impressive, and they provided me with valuable insights and recommendations to enhance my holiday experience.

TUI Holiday Store

Hi Cheyenne, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Megan Tonks 1 year ago

Fantastic experience: Went into store looking for some information, my enquiry was dealt with and also a personalised brochure. The ladies in store were nothing but helpful and friendly. Can’t wait to go back and book our holiday.

TUI Holiday Store

Hi Megan, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

Niamh Gallagher 1 year ago

Fantastic experience: Great experience, great staff and team, particularly Charlotte. Overall great costumer service

TUI Holiday Store

Hey Niamh, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon.

Fikayo Agboola 1 year ago

Fantastic experience: Great experience in this store. Lily was such a great help, she explained everything so thoroughly and provided helpful information. Will definitely be returning to use her expertise again. Thank you.

TUI Holiday Store

Hi Fikayo, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

Sophia Williams 1 year ago

Fantastic experience: Great experience in store. Charlotte was so helpful in my enquiry. She was very knowledgeable and friendly.

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TUI Holiday Store

Hi Sophia, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Gary Howe 1 year ago

Fantastic experience: Came into the Cambridge store today to book a holiday. I sat with Alice who was very helpful and made booking this holiday stress free! Great service, I will be returning.

TUI Holiday Store

Hi Gary, thank you so much for the 5* review! I'm delighted you had a great experience and I know Alice will be too. We look forward to seeing you again soon.

Kyran Quelch 1 year ago

Fantastic experience: Brought travel insurance and the team was very helpful and told me exactly the right stuff I need, brilliant!

TUI Holiday Store

Hi Kyran, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Emily Dourish 1 year ago

Fantastic experience: I wanted to book a trip I'd found online, but wanted the reassurance of speaking to someone in store first. Emma was very helpful, went through the details with me and matched the online price I'd found. She was very patient with my questions and sent information through so I could check at home and then came back the next day to finalise the booking. Definitely recommend the personal touch for making a big investment in a holiday booking - thanks!

TUI Holiday Store

Hey Emily, thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.

Tim Ely 1 year ago

Fantastic experience: Went to book a cruise and spoke to a lovely lady called Emma. We wanted to go on a carribean cruise and wanted to include a stay in Barbados, Emma, was very knowledgeable about the island, and really sold it to me. She even matched the on line price for me, went over everything to make sure I had what I wanted. All in all a very pleasant experience actually booking in store rather than on line. I will definitely be booking my next trip in store

TUI Holiday Store

Hi Tim, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

lei 1 year ago

Fantastic experience: My experience at this store was wonderful! - Mostly down to the agent who helped me, Lily, who was amazing from start to finish. She was incredibly patient and friendly and made me very comfortable. And showed me some great deals!:)

TUI Holiday Store

Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Lily will too. We look forward to seeing you again soon!

Priscilla Agyeman 1 year ago

Fantastic experience: Had a great experience at TUI Cambridge. Lily was so helpful. I walked in so confused and left with so much information. She kept on checking daily if I was happy with the holiday she sent over or if I wanted to look for other hotels. The service is amazing Thank You

TUI Holiday Store

Hey Priscilla, thank you for taking the time to leave a review! I loved reading your comments, and I know Lily will too. We look forward to seeing you again soon.

Imogen Grenfell 1 year ago

Fantastic experience: I went in to visit the TUI Cambridge store and the ladies were all so friendly. I went in for just some holiday money however came out with a MCC, holiday money and a huge smile on my face. Thank you Charlotte & Hannah for the great welcome and all the other staff. Will be back to book a holiday.

TUI Holiday Store

Hey Imogen, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte will too. We both look forward to seeing you again soon.

Kieran O'Brien 1 year ago

Fantastic experience: 10/10 service. Booked a holiday to Amsterdam and Megan & Charlotte helped me find the perfect hotel for me and my friends. I’ve been struggling to find anything that was worth while and they found something quickly at an incredible price. Will definitely be back in the future! The Tui angels smashed it!

TUI Holiday Store

Hey Kieran, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.

karen colbert 1 year ago

Fantastic experience: 1st time we have used Tui to book a holiday so we were pleasantly surprised to find that it was super easy when you have the advice & experience of a Tui agent (thank you Alice!) to help navigate the entire booking process. I would certainly use this service again.

TUI Holiday Store

Hi Karen, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon! I know Alice will be happy to hear this feedback!

lance morrison 1 year ago

Fantastic experience: Megan has just helped us book our first cruise. She was extremely knowledgeable and made the experience smooth. Two very happy customers

TUI Holiday Store

Hey Lance, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon. We hope you enjoy your first cruise!

Paul Clarke 1 year ago

Fantastic experience: Megan was very helpful Really knowledgeable goes that extra mile to help in sorting out the best deal for us great experience

TUI Holiday Store

Hi Paul, thank you so much for the 5* review! Megan, will be happy to hear you had a great experience! I'm delighted you had a great experience. We look forward to seeing you again soon.

Si Norton 1 year ago

Fantastic experience: Just booked our summer holiday to Marrakech! Amazingly easy and straight forward from in store, it was great to chat with Megan who was amazing and had loads of experience and knowledge that she was able to share ....'thank you so much Megan'. Highly recommended going in and speaking to the team.

TUI Holiday Store

Hey Si, thank you for taking the time to leave a review! I loved reading your comments, and I know that Megan will too. We look forward to seeing you again soon.

Max Potter 1 year ago

Fantastic experience: Excellent service, Alice was superb on my visit last week. Very informative and knew all the answers to my questions.

TUI Holiday Store

Hey Max, thank you for taking the time to leave a review! I loved reading your comments, and I know Alice will too. We look forward to seeing you again in store soon.

Jordan J. Bird 1 year ago

Fantastic experience: After spending the whole weekend shopping around for holidays, we were so glad for the help from Hannah. She sorted everything for us, thank you so much! We’re really looking forward to our holiday now and will be back to this store next year!

TUI Holiday Store

Hi Jordan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Philip Brown 1 year ago

Fantastic experience: Booked our holiday to Disney with Charlotte and everything was absolutely amazing, we encountered a few problems with the trains due to the strikes in France and she went above and beyond to help us out. Couldn’t of had a better holiday without their help. Needless to say if I need to book again I will be returning.

TUI Holiday Store

Hey Philip, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon!

Hazel Clarke 1 year ago

Fantastic experience: Staff always very helpful and friendly! Especially Megan, very efficient.

TUI Holiday Store

Hey Hazek, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.

Thomas Peacefull 1 year ago

Fantastic experience: Great customer service

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TUI Holiday Store

Hi Thomas, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

James Hogan 1 year ago

Fantastic experience: Booked a summer holiday with Megan at the weekend. What an absolute star. Charming and helpful and really knew her stuff. Would definitely book future holidays with her

TUI Holiday Store

Hi James, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with Megan. We look forward to seeing you again soon!

raddish frog 1 year ago

Fantastic experience: I only went just out of curiosity, but was so thrilled with the way I was treated. I spoke to Megan about a cruise trip and she explained everything really well. I honestly just thought travel agents were a thing of the past but I'll definitely be going there again in future, thank you Megan.

TUI Holiday Store

Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.

Michael Jarrett 1 year ago

Fantastic experience: Booked a holiday in store with the girls and had the best experience, they were knowledgeable all while being professional, will definitely be back to book again!

TUI Holiday Store

Hi, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

k s 1 year ago

Fantastic experience: Amazing visit today. Manager is extremely helpful with destination ideas! I knew I wanted a holiday just didn’t know where too, but they quickly helped us decide! Thank you TUI Cambridge!

TUI Holiday Store

Hi, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Sam 1 year ago

Fantastic experience: Visited yesterday, Charlotte found us a holiday within my budget, fast, friendly and knowledgeable about the different areas will be returning to book again

TUI Holiday Store

Hey Sam, thank you for taking the time to leave a review! I loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon.

HARRIS nuts 1 year ago

Fantastic experience: Megan explains of the holidays in detail and is very kind and be with tui for years and very reliable if you need to book your holiday speak to Megan

TUI Holiday Store

Hi Harris, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Reece Coster 1 year ago

Fantastic experience: Always warm and welcoming providing great customer service !

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TUI Holiday Store

Hey Reece, thank you for taking the time to leave a review! I loved reading your comments, and I know the team will too. We look forward to seeing you again soon.

Mutimukulu Makomborero 2 years ago

Negative experience: The most awful customer service experienced on 13/10/2022. The members of staff who were there could not be bothered really. It appeared they had better things to do. Walked out dispirited after being given flimsy reasons why a simple phone call cannot be made to the online team. Is it the same company? Yes they say. Can you call online for me please? Well its difficult, you go home and call because they will need details. Horrible at best The star is for a clean and alluring office space. Wont recommend at all.

TUI Holiday Store

Hi Mutimukulu, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me. We can chat through your feedback and get this resolved for you.

Katie Pool 4 years ago

Fantastic experience: Me and my partner visited Tui yesterday morning and spoke with Amanda, she was so helpful and went above and beyond in my opinion as were the other two lady’s in the store, to help us out of a tricky situation (I had booked a holiday during a family members wedding)! After looking at some different flight dates, costs etc we managed to find a different hotel a couple of dates after our original flight date. I now don’t have to feel guilty about missing my family members wedding and we still have an amazing holiday booked.

TUI Holiday Store

Hey Katie, thank you for taking the time to leave a review! I loved reading your comments!. We look forward to seeing you again soon.

Gary Burrells 4 years ago

Fantastic experience: Efficient friendly service.

This review has been automatically translated. | See original text
TUI Holiday Store

Hi Gary, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

paul ayms 5 years ago

Negative experience: I have been using Thomson for over 16 years booking two holidays a year, i normally book on line but due to family i had some questions that i didn't have the answers for so i decided to go and speak to the Thomson reps in Newmarket and get advice, so myself and my partner found the location and hotel etc and booked it there and then paying £300 deposit as we wasn't going for another 8 months, so a day goes by and my partner has a doctors appointment which we found out that we couldn't go on the holiday due the health reason which the rep said we was fine to go, so we booked another appointment with Thomson Newmarket where we found another holiday and started to book but an issue come up where the rep had entered the information in the wrong place at this point myself and partner had been there for 2 hours, the rep who entered the information was new to the business and in my mind was made to feel awkward by Heather who stated she was the Manager, so at the point we just want to book the holiday, but Heather then asks for more money rudely and states we would have lost £200 due to the fact we went into the shop ( Admin Charges, must get a bonus from it) , she was also stating that she wouldn't of entered the information that way she would have done it differently again making it awkward for the new starter, so we then go away and think about our options so we phone up the next day to book the holiday and move over the deposit which again i speak to Heather who was very rude now we find out that the British airways flight deposit has been paid which we looked at the night before and no deposit had been paid, so i state that we see the information last night so then she then rewinds and changes her mind that its not paid, so then we go to book and she states we have lost £200 for charges fees again, this has been one of the worse time on booking a holiday when this should be one of the happiest times something to look forward too, i can say i will never be using Newmarket again i hope TUI understands what i have said and makes some changes or send some of the rude staff for training,

TUI Holiday Store

Hi Paul, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me us on 01223 323228. We can chat through your feedback and get this resolved for you.

Emily Gardiner 5 years ago

Fantastic experience: I never leave reviews however your sales assistant manager was absolutely outstanding I couldn’t not! she went above and beyond her job role finding my new holiday booked 07.03.19 Heather was brilliant professional and very happy to help and assist. Not only did she book as a fantastic holiday she advised us and guide us to find the perfect place, it was very unbiased genuine advice which was much appreciated . She also helped us select our seats and put in our passport information of which I always find very difficult, such a funny girl and made the process fun and enjoyable! 10/10 yours sincerely Emily.

TUI Holiday Store

Hi Emily, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

David Masters 6 years ago

Negative experience: Very rude and unhelpful staff. Last time I will be booking a holiday through them. If I could cancel it now I would.

This review has been automatically translated. | See original text
TUI Holiday Store

Hi David thanks for the review. I'm really sorry your experience didn't match your expectations. We'd love to know some more details, so that we can deliver a better experience next time. Please feel free to reach out to me on 01223 323228.

Patrick Garland 6 years ago

Fantastic experience: Gabriella was extremely efficient. Would use her again.

This review has been automatically translated. | See original text
TUI Holiday Store

Hi Patrick, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

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