Fred Olsen Cruise Lines Ltd

Fantastic experience: Sailed with Olsen to Iceland last month. Unforgettable views, landscapes, food and service onboard the Bolette.

Fantastic experience: We departed from the port of tyne Newcastle. From parking to getting on the ship was really easy with no hold ups. Our cabin was clean and comfortable and all activities detailed on a daily newsletter. The staff on the ship were absolutely the best and nothing is too much trouble.. They are a credit to Fred olsen organisation. Food in all the restaurants was brilliant with loads to choose from. Daily and evening entertainment was also excellent and we enjoyed all the evening shows. We declined the Internet as the cost was too expensive. We were surprised to see a few children as in our opinion this is for the more mature clientele. Also be prepared for the odd choppy day/night as the north sea can be character building. Last but not least have a look at your bill as the company added £30 a day Each for restaurant and housekeeping gratuidies and we felt this should be up to the individual to pay if the service was good.... We had this removed from our bill and tipped the last night of the trip.

Fantastic experience: I am looking forward to the Norway cruise on the Balmoral cruise ship in June

Fantastic experience: Great cruise shame about the chaos and non collection of passengers in CMAC taxis from Southampton. Fred customer service was nil so was CMAC. Left stranded for hours. We're on Bolette in September so let's hope their CS in head office gets some training on how to help stranded passengers and not to aggravate the situation. 5* for the cruise. CS HELP DESK LET YOU DOWN. THIS HAS ALL BEEN RECTIFIED BY FRED'S HEAD OF CUSTOMER SERVICE, AND SOME. SO I'VE ADJUSTED MY STAR RATING. THANK YOU FRED

Fantastic experience: Docks in Lisbon Portugal.

Negative experience: Well where do i begin with this one, i can only say i have never been so awfully treated by a company, so i booked this cruise 4 months ago and firstly the 'boat' they were using was more of a piece of driftwood as i walked on i was harrassed for momey by the staff they then followed me to my room to get some money eventually i had to get the manager he turned up and basically racially abused me now as a black woman ive experienced racism but this was another level. Eventually they all went and i tried to enjoy the cruise however when i came back to my room all of my clothes were stolen and bread was put all over my bed i then complained to the manager and told me if i didnt like well id have to swim, needless to say this wasnt the rodeo i expected and i aint goin back innit. Xx

Positive experience: Decent Cruise experience except for considerable change itinerary at Reykjavik without prior notification and rationale. Additionally be prepared to be potentially disappointed in Greenland due to icebound ports in summer due to ice melting which is common knowledge, yet is still being offered.

Fantastic experience: Fantastic itineraries on smaller, friendlier ships!

Fantastic experience: I have never been before, that's why I am going on holiday for the first time.

Fantastic experience: Keep seeing the advert on ch4 every single afternoon as part of the sponsorship of various tv shows! Including LIFE IN THE SUN.⛅ Cruise ships look amazing! Hopefully you can get your ships back with people very soon. God bless you.

Fantastic experience: Fred Olsen cruises are awesome! I was the Stage MAGICIAN here on the Boudicca last year and it was first class, they really know how to look after you! Highly recommended! (See pics!) Hope to be back on here soon!! -TOM WRIGHT MAGICIAN!

Fantastic experience: Norwegian cruise was absolutely out of this world. From the second we arrived at port we were treated like royalty. The ship was outstanding & staff & crew were extremely professional yet friendly. Everything on board was spotlessly clean. The food, beyond exceptional . The quality of the suite, superb!!!! If I could give 10 stars I would. Can’t wait to try another Fred Olsen cruise .

Fantastic experience: Norwegian cruise was absolutely out of this world. From the second we arrived at port we were treated like royalty. The ship was outstanding & staff & crew were extremely professional yet friendly. Everything on board was spotlessly clean. The food, beyond exceptional . The quality of the suite, superb!!!! If I could give 10 stars I would. Can’t wait to try another Fred Olsen cruise .

Fantastic experience: Norwegian cruise was absolutely out of this world. From the second we arrived at port we were treated like royalty. The ship was outstanding & staff & crew were extremely professional yet friendly. Everything on board was spotlessly clean. The food, beyond exceptional . The quality of the suite, superb!!!! If I could give 10 stars I would. Can’t wait to try another Fred Olsen cruise .

Fantastic experience: Very nice building, staff very friendly, visited here on a work call, and customer service was 10/10

Fantastic experience: What can you say about a customer.....

Negative experience: Very inferior quality

Fantastic experience: Amazing cruises!

Fantastic experience: Very helpful and an amazing company to travel with. Would highly recommend to any holiday makers.