Bournecoast
Information about Bournecoast
BH6 3RA, Bournemouth
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 5:30 PM
- Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed
Bournecoast is a family run Bournemouth self catering holiday cottage, Airbnb and holiday home agency, who also manage, sell and let residential apartments and properties
Established in 1960 Bournecoast is a family run property agency, who manage, sell and let self catering and Airbnb holiday cottages, homes, flats and residential properties
ABOUT BOURNEMOUTH & THE LOCAL AREAS:Dorset is a very popular holiday destination all year round. It offers beautiful rolling countryside, dramatic scenery, charming market towns, character villages and miles of some of the finest sandy beaches in the UK.
Our comment from TraTraTravel UK about Bournecoast:
Bournecoast is a highly regarded family-run estate agent based in the United Kingdom, known for its exceptional customer service and commitment to quality in property management. Many clients have praised Bournecoast for their responsive and caring staff, who make the booking process smooth and hassle-free.
Clients often highlight the high standard of cleanliness and the prompt resolution of any issues during their stays. With a diverse range of properties available, Bournecoast is able to cater to varying guest needs, offering excellent quality and value.
Customers appreciate the personal touch, mentioning how team members like Marc, Stephanie, and Levine go above and beyond to ensure a wonderful experience. The company has built a loyal client base over the years due to its dedication and professionalism.
While the majority of reviews are positive, some clients have mentioned challenges with specific properties or communication issues. However, Bournecoast's team is committed to addressing these concerns and continuously improving their services.
Overall, Bournecoast stands out as a trusted partner in the property rental market, with numerous clients expressing their willingness to recommend the agency to others.
Bournecoast: Reviews
Fantastic experience: Bournecoast has been the managing agent for my holiday let property in Southbourne since I first started the venture five years ago in May 2020. During that time this family run firm has guided me seamlessly through the holiday let process - from keeping up to date with safety legislation through presenting the property at its very best to providing detailed end year accounts that any accountant would be proud of. Bournecoast's unparalleled knowledge of the local market, coupled with it's national coverage, has ensured a steady stream of satisfied visitors to my property. In short, Bournecoast's attention to detail and immediate responses to any tenant concerns has made my property adventure hassle free.
Hi Kevin, thank you so much for your kind words and for taking the time to leave such a thoughtful review. It has been an absolute pleasure managing your holiday let over the past five years. We’re delighted to hear that our guidance, attention to detail and market knowledge have helped make your holiday letting experience a smooth and successful one. As a family-run business, we take great pride in providing a personal and professional service, and it’s always rewarding to hear that this has made a positive difference. We truly value your continued trust in Bournecoast and look forward to supporting you and your property for many more years to come.
Fantastic experience: Bournecoast have been our letting agents for many years, and they've been wonderful: efficient, friendly and always helpful. I can't recommend them too highly.
Hi Simon, thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to have been your letting agents for so many years and truly appreciate your trust in us. It’s always our goal to provide a friendly, efficient and helpful service, so it means a lot to hear that we've met your expectations. If there's ever anything more we can do for you, please don't hesitate to get in touch. Thanks again for your recommendation! Kind Regards, the Bournecoast Team.
Fantastic experience: We began our relationship with Bournecoast back in 2003 using them for holiday & short term lets & then then to full management when a move abroad happened in 2007. With a relationship that has spanned over 20 years the key thing Bournecoast have always done so well has been to make you feel valued as an owner! This simply cannot be overstated & they have always had our best interests at heart. Being non-resident, this was always extremely important to us. Then when we faced some challenges with some tenants, they got completely involved & handled things with no drama or fuss, taking their kudos with us into the stratosphere!! In addition to this, the way in which the property was managed from a maintenance point of view was also excellent, ensuring the property was ALWAYS at its best & repairs/maintenance issues always immediately addressed & not allowed to build up. I can only assume this was equally as reassuring to the tenants, as well. This clearly could not be possible without a strong team who have always strived for the best values Bournecoast clearly hold so dear. I would have no hesitation in recommending Bourecoast as a rental partner & add into that, they are simply nice people from tip to tail.
Thank you so much for your incredibly kind and thoughtful review. It has been an absolute pleasure working with you over the past 20+ years, and we are truly grateful for your loyalty and trust in Bournecoast. Knowing that we have been able to provide you with reassurance and support, especially while being non-resident, means so much to us. We take great pride in making our owners feel valued, and your words reinforce why we do what we do. Your recommendation and recognition of our team’s efforts are hugely appreciated. Warm regards, the Bournecoast Team.
Fantastic experience: Very happy with the service we and our guests received from Bournecoast. Any problems dealt with really quickly and with minimum fuss for us. Would recommend to other landlords.
Hi Tara, we're absolutely delighted to hear about your positive experience with Bournecoast Property Agents! Thank you for taking the time to share your feedback. It's fantastic to hear that both you and your guests received exceptional service, with any issues promptly and efficiently resolved, making the process hassle-free for you. Your recommendation to fellow landlords is highly appreciated, and we look forward to continuing to provide a high level service for you and others in the future. Warm Regards, the Bournecoast Team.
Fantastic experience: Third time we have used Bournecoast for holiday accommodation. The company is very responsive with caring staff. Would definitely recommend them.
Hi Paul, we are delighted to hear that you've chosen Bournecoast Property Agents for your holiday accommodation for the third time, and we appreciate you taking the time to leave such a positive review. It's fantastic to know that our team's responsiveness and caring attitude have made your experiences with us so enjoyable. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service for your future holiday stays. Thank you for your trust and loyalty!
Fantastic experience: Great holiday agents would highly recommend
Hi Linda, thank you so much for your wonderful feedback! We’re thrilled to hear you appreciate our service so much. Thanks again for your lovely words and for highly recommending us. Kind Regards, Bournecoast Holiday Agents.
Fantastic experience: Stayed at property 6275 wootton mount. It was a beautiful apartment with a balcony and free parking on site. Everything was excellent, Clean and beautiful apartment. Big shout out to Marc, he was very helpful when it came to booking this apartment
Hi Maxine, we are thrilled to hear about your wonderful stay at Wootton Mount! It's fantastic to know that you enjoyed the apartment so much. We are glad to hear that everything met your expectations, and it's great to know that Marc provided you with exceptional customer service during your booking process. We appreciate your kind words and hope to welcome you back for another stay in the future. Warm regards, Bournecoast Property Agents.
Fantastic experience: Quality service and very reactive to any problem
HI Clive, we're thrilled to hear about your five-star experience with Bournecoast Property Agents! Thank you for taking the time to share your positive feedback. It's wonderful to know that you received top-notch service and that the team was quick to address any issues that may have arisen. Your kind words are greatly appreciated, and we look forward to continuing to provide you with exceptional service in the future. Kind Regards, the Bournecoast Team.
Negative experience: We had to notice that the accommodation was located in a rather run-down part. The house itself looked well maintained. Picking up the keys was easy. The lock did not work well. There were stains on the floor in the hallway. In the apartment, there was a foul smell (a mixture of mold and sewage). The sofa bed also had stains that could have been yogurt or bodily fluids. Opening the sofa bed revealed more dirt (M&Ms and crumbs). In the cabinets, there were food scraps with maggots. The blankets were dirty and stained. They were exchanged upon request. Trash was then left behind. The bed covers had holes, the bathroom cabinet was moldy, the neighbors were smoking and were so loud that the children woke up and cried, the pots were burned, the dishes dirty, and the carpets sandy and dusty. The clothesline was too short for more than one person. The terrace was okay. The agents were diligent but not really interested. We had to stay in this apartment with two children because they didn't want to refund our money, so we couldn't look for something better. They changed the blanket but left the trash behind and much more. Stay away from this!!
Negative experience: very unhelpful agency ,should be letting prison rooms not holiday apartments. Broken bed in property we was staying , with very cheap bedding and horrible cheap pillows , drilling noise at 11 pm on Sunday till midnight. not mentioning very tiny apartments and leaking shower head , plus fruit flies and smelly drains .
Hi Elisabeth, thank you for taking the time to review our property. Whilst we appreciate your feedback it does come as a bit of a surprise to us because this accommodation historically has very good reviews with an average of 4.67 stars out of 5 on Airbnb and many guests have given it a 5 star review. We understand you had some concerns about the bed on your arrival and you contacted our Customer Service team. The owner came straight to the property to assist you. It is a shame you still felt the bed was not suitable after this and we can only assume that on this occasion it is possibly that your expectations were much higher than other guests who have previously stayed at the property. A recent review by another guest says
"What a gem of a little place !! Hosts were quick getting back with queries, it was light airy and very clean !!! Perfect location to get to everywhere and welcome pack of things to do etc was extremely useful. All made my break a seamless experience, thank you guys so much, I will definitely be back !!! ❤️".
We are sorry that the accommodation did not meet your expectations on this occasion and will pass this feedback on to the owner so they can take this into consideration. Thank you again for taking the time to give us your feedback. Regards, Bournecoast Holiday Agents.
Fantastic experience: Rented a property as a winter let through Bournecoast while we found a permanent home. As an estate agent myself I had pretty high expectations. Both Marc Shelley and George Moy were excellent throughout. Anyone looking to have a holiday let managed in Bournemouth should definitely look these guys up.
Hi Craig, thank you for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear about your positive experience with us during your winter let. As an estate agent yourself, we understand why your expectations would be high, and we're delighted that we were able to meet and exceed them. We take great pride in providing exceptional service to all our clients, and it's fantastic to know that Marc and George stood out as excellent professionals during your time with us.
We strive to make the process of managing short term lets as smooth and enjoyable as possible, and your recommendation means a lot to us.
Thank you once again for choosing Bournecoast Property Agents, and we look forward to helping you again in the future should the need arise.
Fantastic experience: Rented a property as a winter let through Bournecoast while we found a permanent home. As an estate agent myself I had pretty high expectations. Both Marc Shelley and George Moy were excellent throughout. Anyone looking to have a holiday let managed in Bournemouth should definitely look these guys up.
Fantastic experience: Great company with ethics and excellent in customer servicing.
Hi Srinivas, it’s great to hear that you had such a positive experience with our company. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to help you again in the future, please just let us know. Many thanks, Bournecoast Property Agents.
Fantastic experience: Katie and the team are amazing, they helped me when no one else could, the place was great and so was customer service. Highly recommended.
Hi Tommy, thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our accommodation and the service so much. Thanks again for your lovely words and for recommending us. Kind Regards, the Bournecoast Team.
Fantastic experience: Bournecoast have been amazing; supportive, giving great advice and helping us manage things. Would highly recommend
Hi Henry, thank you so much for taking the time to review us. We always try our very best to support our landlords and to give them great advice so to hear that it is working so well is extremely motivating for the whole team. Thank you for your loyalty to Bournecoast and we look forward to helping you manage things going forwards. Kind Regards, the Bournecoast Team.
Fantastic experience: 14 years of doing business with Bournecoast Holidays. Never been disappointed. Perfect service, apartment always clean and in great conditions.
Hi Frederick, thank you so much for your 5* review. It's lovely to receive such positive feedback from you about the service you receive from us and the apartments we offer. Thank you for being such a loyal customer for so many years and we look forward to welcoming you again when you return to the area. Best Wishes, the Bournecoast Team.
Fantastic experience: Absolutely brilliant agent. Extremely helpful and efficient. Beautiful apartments and managed to a high standard.
Hi Amanda, thank you so much for leaving your 5 * review for Bournecoast and providing your feedback. As a family run company Customer Service is really important to us so it is lovely to hear that you found us extremely helpful and efficient. Together with the fact that you found our apartments are beautiful and managed to a high standard will be very motivational for our team and our landlords. We will hopefully have the opportunity to host you again in the future. Regards, Bournecoast Holiday Agents.
Negative experience: If I could just start off with a positive and say that I really enjoyed my stay at this apartment bright modern and Perfectly located, but unfortunately a few things let it down I wasn’t able to gain entry to the property to start off with it was a real struggle to get the door unlocked after phoning the agents and getting no reply I had to phone the homeowner who was more than happy to help, the cleanliness of the flat at first glance was amazing , but it soon came alight after unpacking it was clear the floors hadn’t been mopped my socks were black tea stains down the side of the sofa, long hairs found over the pillows and sofa , food in the drawer lip under the oven , make up , tea stains and squashed big on the skirting board in the bed room, Thankfully due to all the good weather I wasn’t in the apartment long but only to sleep however I did have an early departure due to noisy group of 5 girls
Hi Greg, thank you for taking the time to review us. We understand your comments, however we do feel a two star rating is rather unfair. We are very sorry to hear that you had an issue with the lock on arrival, maintenance issues can occur at any time and the owner was the correct person to contact under these circumstances as they manage their own bookings and maintenance issues. We are pleased to hear they dealt with the issue so promptly. We appreciate your additional comments and we are sorry the cleanliness did not meet your expectations. The owner of this property does use a contracted Changeover Agent to prepare the property before each booking and the owner asks them to leave a feedback card with contact information. These cards do ask you to contact them if there are any issues with the cleaning on your arrival. It is a shame you did not let us or them know at the start of your holiday as they would have been more than happy to come back and rectify anything that was not cleaned to their usual standard. We will of course provide this feedback to the company and the owner so they can make every effort to ensure the cleanliness is up to the usual standard expected for every arrival. We understand how important this is, especially with the current situation and the company are using a Covid cleaning spray to protect against viruses for each booking. We are glad you were still able to enjoy your holiday. Regards, Bournecoast Holiday Agents.
Negative experience: DONT RECOMMENDED, take photos of every single detail of the property on the arrival as I have been robed out of my pet deposit, on damages already existing! We had bad luck staying at the 35 De Havilland Way, Christchurch BH23 4DQ, the property looks alright on the photos, on arrival expect to be welcomed by bad smell of old dirt covered with multiple artificial odours not managing to cover on expect, expect to discover many faults while staying, that you will later be charged for ... like falling off door handles, bad plumbing, consistently opening fridge door, marks and scratches actually everywhere ... ahh and huge plastic plant covered with dust, never been more disappointed ... Bournecoast agency left us to deal with rude owner as she manages the property
Hi Natu, we very sorry to hear you are disappointed with the deposit return from the owner. Whilst we appreciate your comments and feedback, we do feel it is unfair to use a Google review to vent your frustration at something that is out of our control. We do not manage this particular accommodation, we are just a booking agency on behalf of the owner and the dispute you have is with the charges the owner has made against your deposit. Whilst there are two sides to every story, the owner feels justified in making charges due to the way the property was left on your departure. To dispute any charges there are correct and formal ways to do so which we can help guide you through if you wish to accept our assistance. Unfortunately using our Google Business account to leave an online review as retaliation against the owner is very unlikely to have any affect on the owner’s decision in relation to the deposit return. Again, we are very sorry that you feel this way and hope we can help you come to an amicable resolution with the owner of the property. Kind Regards, the Bournecoast Team.
Negative experience: Shower in the property had broken and was given a date and time to wait in for it to be replaced. Waited in and nobody arrived, contacted the contractor and bournecoast and nothing had been agreed but nobody had the common courtesy to let me know I didn't have to waste my day waiting in and to top it all off because of this we were told we now will likely be without a shower all over the Christmas period. Not the 1st time we have been let down in this way by bournecoast I must add.
Hi Gary, thank you for taking the time to rate us however we are obviously very disappointed that you have rated us lower than the majority of the ratings we receive. As a family run company since 1960 our reputation is really important to us and feedback is essential for us to help us improve our services. We notice that you have not left any comments as to why you have rated us so low and would love to hear from you to see if we can respond to why you feel this is a fair rating. Our customer service team are available in our office to discuss any issues with you further at any time during office hours. We are very sorry that our service has not met your expectations this time and hopefully if you can provide some feedback to us we can use that to improve on any necessary areas in the future.
Fantastic experience: Wow, what an amazing property Dean Park Manor is. It far exceeded my expectations. We went there for 4 nights for a multigenerational holiday to celebrate my Sons 40th Birthday. 16 of us . The house was so enchanting and had everything for all the Family. The children played for hours in the pool, and the very large swim spa was perfect for all the adults. The front lawn was a great place to play family cricket and Rounders and the children were completely safe playing hide and seek around the gardens. As for the house inside... WOW... magnificent size and beautifully furnished to a very high standard. Very well equipped with everything . The Pool table was also a Family favourite . The bedrooms were all well furnished , and with very comfortable beds. The whole interior design with the soft furnishings was beautiful. The house lends extremely well to a family holiday but I can also see how well it would lend to a Corporate event with the prestigious and very elegant formal dining room overlooking the garden. My Son owns his own Company and he would definitely use the Property for a Team away weekend. We would definately go back again as well as a family. The owners were both extremely friendly and very helpful . They welcomed us into their house and made us feel very at home. We made such wonderful memories there. AMAZING, simply loved it.
Hi Sue, thank you for your lovely review and kind feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We are pleased to hear you enjoyed the accommodation we provided so much and will hopefully have the opportunity to host you again in the future. Regards, Bournecoast Holiday Agents.
Fantastic experience: Bournecoast have provided a consistently dedicated and reliable service over very many years and take great care in aligning the interests and expectations of both tenant and landlord.
Thank you so much for your review and positive feedback about our service. We do genuinely try our best to provide a high class service to our landlords and tenants, so it is lovely to hear that it is working well. We will pass your kind words on to our team who will really appreciate hearing what you have said. Kind Regards, the Bournecoast Team.
Fantastic experience: We have used Bournecoast for 11 years to manage the letting of our flat, initially for Holiday Lets and then for Short Term Lets. They have been totally professional throughout often going beyond the call of duty to resolve problems. We also used them to sell our flat and the service provided was exceptional.
Thank you for your review. It's lovely to receive such positive feedback, customer service really is important to us so it is always very motivating for the whole team to know it is working so well. Thank you for your loyalty to Bournecoast over the past 11 years, hopefully we will have the opportunity to help you again in the future. Kind Regards, the Bournecoast Team.
Fantastic experience: Properties always spotlessly clean on arrival, and always as advertised. Great variety of accommodation and booking process very easy too.
Hi Denise, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We are pleased to hear you always find the accommodation spotlessly clean and our booking process so easy. We will hopefully have the opportunity to host you again in the future and will pass your comments on to our team. Kind Regards, the Bournecoast Team.
Fantastic experience: Bournecoast have been great to deal with and I’m very happy with their service and attention to detail. I can highly recommend them.
Hi Marcine, thank you so much for your review and feedback about our service. It is wonderful to hear how happy you are with our service and that you would highly recommend us. We will pass your comments on to the rest of the team so they know how well they are doing. Kind Regards, the Bournecoast Team.
Fantastic experience: Booking with this company was so straight forward and the communication was frequent and efficient. I recently had to amend my booking with them and they were so accommodating and quick to resolve my issue! In a time where so many companies are cashing in on Covid changes etc., Bournecoast is unique in the fact that it really cares about its customers. I would recommend them to anyone and would definitely book with them again.
Hi Vikki, thank you so much for taking the time to review us and our service. It is very important to us to maintain our high levels of customer service so it is lovely to hear when it is working so well. Thank you for recommending us. Kind Regards, the Bournecoast Team.
Fantastic experience: The agency was very helpful and provided great advice about the available properties.
Hi Peter, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We look forward to helping you again in the future. Regards, the Bournecoast Team.________________________________________
Fantastic experience: We used to book our holiday with Bournecoast almost every year with our young family. We were always very happy with the accommodation and service. Now our brood have left the nest we paid another visit this August. Same good service. Accommodated our rather awkward dates. Better price than elsewhere and good quality, well-situated accommodation. Senisible covid precautions without going over the top.
Hi Chris, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working well. Thank you for booking with us in the past and for returning again more recently. It is lovely to read your comments. Hopefully we will have the opportunity to host you again in the future. Regards, Bournecoast Holiday Agents.
Fantastic experience: Great local agency. We have used them to manage our holiday let for years and always great service
Thank you for leaving your kind feedback about Bournecoast and your 5 star review, it is always so lovely to hear that the service we provide is considered as a great service by our clients. We look forward to working with you for many years in the future and thank you for your loyalty to us, which we value highly as a family run company. Kind Regards, Bournecoast Property Agents.
Fantastic experience: They provided a great service that was responsive, understanding and accommodating. I would happily recommend them to my family and friends.
Hi Jamie, thank your for your review and for taking the time to give us your feedback. It is lovely to hear that you found our service responsive, understanding and accommodating, as a family run company this is very important to us. Hopefully we can help you again in the future. Kind Regards, Bournecoast Property Agents.
Fantastic experience: We went to Southbourne on holiday as a family- me and my husband and my parents. The apartment where we stayed was well-equipped and immaculately clean and right near the beach. Information on everything you needed was available. There were also beach chairs and a mat and an umbrella to take to the beach. From booking to the returning of our deposit (paid in case of damage etc) and picking up our key the service was seamless. Also any e mails I send were replied to in a timely manner. We can definitely recommend.
Hi Dawn, thank you so much for taking the time to leave your review about our service. We have been family run since 1960 and our team do try their very best to keep our customers happy so it is lovely to hear it is working so well. Hopefully we will have an opportunity to host you and your family again in the future. All the best, the Bournecoast Team.
Fantastic experience: 5*Great accommodation to stay in for 4 people. Plenty of room and all what you need included. The shopping centre was 10 minutes walk top of the road and we could get everything we needed any time. We felt like in home. The place is just a steps down from the Boscombe beach. It was very quiet in the building while we were in with easy access 1st floor apartament with sea view Well equipped and decorated. I felt in love with your hoover (looking to get one too )
Thank you for your review. It's lovely to receive such positive feedback about your stay with us and we look forward to welcoming you again if you return to the area. Best Wishes, the Bournecoast Team.
Fantastic experience: BourneCoast have been managing my properties for quite a few years now and I have nothing but praise for the team. They advise, manage, make suggestions and are excellent communicators. I cannot recommend them highly enough!
Hi Paul, thank you for leaving such kind comments about our service and for the five star review. As a family run company for over 60 years customer service is really important to us. Although we know we don't get it right 100% of the time, we do try our very best and to know it is working so well is very motivating for us all as a team. Thank you again, we appreciate your loyalty to Bournecoast and look forward to our relationship being so successful for many years to come. Kind Regards, the Bournecoast Team.
Fantastic experience: As a family run business, Bournecoast provides excellent customer service. If you need support, at any stage of your holiday, they are only too happy to help.
Hi Matt, thank you so much for your kind words and feedback. We really appreciate it when our clients take the time to leave us a review and it is lovely to hear that our customer service is working so well. As a family run company this is really important to us. Thank you again and kind regards, the Bournecoast team.
Fantastic experience: I have rented, bought and let properties through Bournecoast for 10 years now and I have also been treated with complete professionalism.
Hi Clive, thank you for leaving your 5 star review. We really do appreciate the time you have taken to leave your feedback and it is lovely to hear that you have been treated with complete professionalism over the last 10 years. Thank you for being such a valued client and we look forward to working with you for many years to come. Kind Regards, the Bournecoast team.
Fantastic experience: We’ve booked with Bournecoast every summer for the past 6 years. We’re extremely happy with the accommodations we’ve stayed at and the service has always been great. We look forward to booking with them again!
Hi Linda, thank you so much for reviewing our company and our service. It is always so nice to hear when it is working so well and we will be sure to pass your comments on to the team. Thank you again, and we look forward to welcoming you back to Bournemouth in the future. Regards, the Bournecoast Team.
Fantastic experience: Absolut Beauty
Hi Britta, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. Regards, Bournecoast Holiday Agents.
Negative experience: Very poor service and poor communication with prospective tenants
Dear Ken, thank you for taking the time to review our company however we do believe your review is very unfair. We appreciate that the unfortunate fact that your situation did not allow us to assist you under the current Government COVID restrictions did disappoint you, however we do not feel we are to blame for those restrictions being put in place. We are sorry to hear that you felt the communication was not good which we will, of course, investigate and implement any additional training as necessary - however as I am sure most people appreciate it is tough for everyone at the moment to understand all the current restrictions in place and be able to communicate them in a clear and concise manner on behalf of the government, especially with many of our core team on furlough and the remainder of our members of staff covering multiple roles remotely. We do hope you are able to find a solution for your current situation, with a gentle reminder that all government COVID restrictions should be complied with. Hopefully we will be able to assist you in the future when all the restrictions are eased and you will be able to experience our usual high levels of customer service. Kind regards, Bournecoast Property Agents.
Fantastic experience: From first going into the office the staff were incredibly friendly and professional at all times. I rented a short term flat which actually turned into almost 2 years as the owner was very flexible over the various lockdown times and Bournecoast always kept in touch asking if I would like to extend the rental agreement. I would definitely recommend Bournecoast as a letting /holiday rental company.
Hi Gary, thank you so much for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We are pleased to hear you enjoyed the accommodation and the service provided and will hopefully have the opportunity to help you again in the future. Regards, the Bournecoast Team.
Fantastic experience: We needed to rent a property for a few weeks, as we had a gap between a house sale and a purchase. The team at Bournecoast could not have been more helpful. With four kids and two dogs, also with a need for a decent internet connection for home working and home schooling, we had quite demanding requirments...no problem, these were met without issue. We had the most amazing time, with stunning sea views and would highly recommend both the property and using Bournecoast. None of us wanted to leave!!! Thanks for everything.
Dear Tim, thank you for taking the time to leave us a review and to give us your feedback. Our team always strive to offer the best customer service possible so it is lovely to hear when it is working so well. We are pleased to hear that you enjoyed the property so much and the wonderful sea views. If we can help you again in the future please do not hesitate to contact us. Kind Regards, the Bournecoast Team.
Fantastic experience: I booked a holiday let with Bournecoast and the booking procedure was simple. Subsequently I had to cancel the booking and they were extremely helpful. I cannot recommend them enough. I will definitely use them again.
Hi Dave, thank you so much for taking the time to review us, it really is appreciated. We are pleased to hear that the team were extremely helpful and hopefully we will be able to welcome you again one day. Regards, Bournecoast Holiday Agents.
Fantastic experience: Nothing is too much trouble for the staff at Bournecoast. They dealt with our queries quickly and efficiently. One member of staff even stopped her food shopping to come and give us the spare key to our property as we had locked ourselves out - that's what I call fabulous service. We will definately be using Bournecoast again and recommending them to friends and family.
Hi Nickie, thank you for leaving us such a lovely review. Our team do try their hardest to offer the highest levels of customer service so getting this kind of feedback is very motivating for us all. We are pleased that your experience with Bournecoast was so positive and hopefully we can help you again in the future. Many thanks, Bournecoast Property Agents.
Fantastic experience: Bournecoast managed my holiday let this year and were so helpful in guiding me through the process - especially in a difficult year! I was impressed with how clean and tidy the house was at the end of the season. Having been fully booked in the summer months, they also found me a tenant for the winter months, so I'm very happy with their services!
Hi Jo, thank you so much for taking the time to review us and our service. We really appreciate your comments and it is so nice to hear how impressed you have been. We will pass your comments on to the team and look forward to working with you again next year. Kind Regards, Bournecoast Property Agents
Fantastic experience: Great company, very quick to respond to all my queries and very kindly accommodated my requests to use the car parking very early on my checkin day. They even arranged a heatwave for our week in Bournemouth ;-) Many thanks, would highly recommend this professional and friendly company!
Hi Sandra, thank you for your lovely review and kind words. We do try our very hardest to maintain our high levels of customer service so it is very motivating for the team to know they are getting it right. Hopefully we will have the opportunity to host you again in the future, although we can't guarantee the heat wave next time! Best wishes, Bournecoast Holiday Agents
Fantastic experience: We started letting our property with Bournecoast in April 2020. Bournecoast guided us through the process of turning our home into a holiday let, giving us advice and support throughout, in a personal and friendly manner. They are experienced in the market, always finding guests for our home.
Hi Karen, thank you for your taking the time to leave a review and your feedback. As a family run company since 1960 Customer Service is really important to us so it is wonderful to know that it is working so well. It is lovely to hear that you have appreciated our help and support. Thank you for your loyalty, Regards, Bournecoast Property Agents.
Fantastic experience: Bournecoast have managed our holiday let for 2 seasons. They are very organised and helpful. The office staff are quick to respond to any queries and everything has gone very smoothly.
Hi Sue, thank you for reviewing us. Any feedback is really useful for us to help maintain our high levels of customer service, it is especially motivating for our whole team when the feedback is so positive. We will pass your comments on to the team so they know what a great job they are doing. Thank you for your loyalty to Bournecoast and we look forward to working with you again next season. Regards, Bournecoast Holiday Agents.
Positive experience: Very friendly as staff
Thank you for your kind feedback about our staff, we will let the team know that the service they are providing is very friendly. Regards, the Bournecoast Team
Fantastic experience: Very prompt and good service provided. Very pleased
Hi David, thank you for your review. It is always lovely to hear when our clients are so pleased with our service. As a family run company this is really important to us and we will let the team know about your feedback. Thank you again, and we hope we can assist you again in the future. Regards, Bournecoast Property Agents.
Fantastic experience: Great service, friendly people, great Value. !
Hi Clive, thank you for your review. It's lovely to receive such positive feedback and we look forward to assisting you again in the future. Best Wishes, Bournecoast Property Agents.
Fantastic experience: Very friendly and efficient
Hi Glenda, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We are pleased to hear you found our team to be very friendly and efficient and will hopefully have the opportunity to assist you again in the future. Regards, Bournecoast Property Agents.
Negative experience: While I had a good pre- rental experience with Mark and Stephanie, during the rental and post rental experience is very poor. I was in a flat from September 2018 and had to vacate the flat for 10 weeks July-September 2019. Bournecoast charged me an extension fee (valid) and then administration fee of £370 in March 2019 although I was returning to same flat after July 2019 - in September 2019. They did not issue a tenancy agreement before the laws changed on 1st June 2019. As the tenancy was for September 2019, I should not have been changed any agents fees. But they have charged and kept the money for paperwork on an existing tenant!!! Numerous mail exchanges and their ‘legal’ advice is that the admin fee is valid for a property for which there was no tenancy agreement before 1st June 2019!!! I was impressed by the family run business but it’s no different from other money making agencies!! Till date my money has not been returned! Reply to Bournecoast - thanks for your quick response. Please correct some facts. You took administration fee of £375 in March 2019 but NO tenancy agreement was ever signed. The two reasons why I did not return to the flat after 10 weeks is because you refused to return the unlawful administration fee and secondly, despite my money with you, you advertised the property again. You were well aware I was away from the country with limited network access. I was overseas when I saw the flat that you had kept administration fee for with NO tenancy agreement in place, was advertised on your website. I emailed you quoting the above reasons for withdrawing AFTER I saw your advert. I wanted to return to the flat. You quickly found the owner new tenants and kept my money! You quote landlord and tenants for bad reviews. Please take some responsibility for practices where a very well established property business ( not a small family run business) is pocketing money off tenants. It’s because of this new Tenancy Act came into place from 1st June 2019! Despite the bad experience with you, I still hold high opinion of Bournecoast but the review stands as it is because of admin fee and poor experience during and after tenancy! Sorry!
Hi Anjali, thank you for your review and feedback. It is a real shame to see that you have changed your original review where you complimented our services so highly. We are pleased to hear you had such a good experience and that Mark and Stephanie were so helpful at the start of your tenancy. Whilst we appreciate that you were disappointed with the situation regarding the tenancy administration costs, this was explained to you when you reserved the property for a second tenancy and you entered into the agreement at that time. When you decided not to go ahead with the tenancy at the very last minute, having held the property for a number of months, we were under the impression that you understood this left the owner in a very difficult financial situation and with associated costs. It is disappointing for small family run companies, like Bournecoast, when they receive a low rating as a result of an action that has been requested by the landlord as a result of an action by the tenant. We will continue to strive to give the service you experienced before and during your tenancy and will pass on your feedback to the team so they can take any necessary learning from it. Kind regards, Bournecoast Property Agents.
Fantastic experience: With such a wide variety of accommodation available there is something to suit all. My family book through Bournecoast each year and are spoilt for choice and stay in different areas every time.. each property is always very clean, with all the mod cons that make the holiday comfortable, relaxing and fun for everyone. Backed up by excellent customer service the team at Bournecoast genuinley care about the details and makes my families staycation special each year. The family are just looking now for next years property... cant wait to see what they book next.
Thank you Heather, your kind words mean a lot and we will pass them on to the team to highlight what a good job they are doing. We look forward to helping you again in the future. Kind Regards, Bournecoast Holiday Agents
Fantastic experience: I was so glad that I chose to use Bournecoast Holidays to book the apartment for our 2 week holiday. The apartment we booked was lovely and far exceeded our expectations. It was spotlessly clean and every detail had been considered. This was a family gathering in Bournemouth for 2 weeks and my brother had rented an Air BnB for his family and it was dreadful in comparison compared to the flat we had through Bournecoast Holidays. I can not recommend this company highly enough and the service that we received from Levine was absolutely outstanding. She took care of our every need, answered all of our question by email within minutes and proactively ensured our stay was as enjoyable as possible. Levine was excellent and I would like to commend her to her manager as an outstanding employee from our perspective. Thank you Levine and thank you Bournecoast Holidays.
Hi Tim, thank you for taking the time to review us after your holiday. Holidays are very important, especially when they are a family gathering, and it is important to be able to spend quality time together. It is wonderful for us to hear that you enjoyed the accommodation so much with your family and that you received such a good service from the Bournecoast team. It is really nice of you to comment on how well Levine looked after you, we will pass on your feedback to Levine and her manager. Thank you for choosing Bournecoast to book your accommodation. Kind Regards, Bournecoast Property Agents.
Fantastic experience: Visited Bournecoast to investigate the rental of an apartment in the Bournemouth area. We were met by Stephanie Ballet, who was extremely helpful, courteous and friendly. As a result and after viewing two properties with Stephanie, we decided to rent an apartment with Bournecoast rather than another estate agent as their service and support seemed professional. We have been very happy with our decision. Subsequently a few relatively minor issues with the apartment have been dealt with quickly and efficiently by Bournecoast staff.
Hi Robert. Thank you so much for taking the time to leave your comments about our company and the service we provide. As a family run company since 1960 customer service is really important to us and so it is lovely to hear that we are getting things right. We hope you enjoy your time in the accommodation we have provided. Kind Regards, Bournecoast Property Agents.
Fantastic experience: We were recommended to Bournecoast as the `best game in town` some 10 years or so ago and yet we made a decision to go elsewhere. Why we don`t know--- Big Mistake. However, we put that right and have been very pleased with their professionalism ever since. And, one other thing---they are a very nice, honest and straightforward organisation that we can trust.
Hi Martin, thank you so much for posting these kind words about us. It is a pleasure to read that you have been so happy with our service and professionalism, something we strive to achieve. As a family run company since 1960 trust and honesty are part of our core values so it is wonderful to see when it shines through in this way. Kind Regards, Bournecoast Property Agents.
Fantastic experience: Bournecoast are a very good company to rent with, whether you are a student, holiday maker or just looking to rent. I have used Bournecoast twice now and they have never failed me.
Hi Josh, thank you so much for taking the time to share your thoughts about us. We will let the team know they are all doing such a good job and thank you for using Bournecoast.
Fantastic experience: Stephanie Ballet sorted out a nice 2 bed flat for uni accomodation. Process was very swift and easy. Would reccomend using Bournecoast and Stephanie
Thank you for your review and kind comments, we will let Stephanie and the team know that you have been so happy with their service. It is lovely to hear that our aim to keep customer service high on our priorities is working so well. Thank you again.
Fantastic experience: Bournecoast: Very professional and thorough. Highly recommended !!
Hi Mark, thank you for taking the time to leave your feedback about our service. It is lovely to hear such positive comments and we will pass them on to the team.
Fantastic experience: Professional, knowledgeable and helpful team providing excellent service.
Hi John, thank you for your review and feedback. It really does mean a lot to us and we appreciate your kind comments. Our aim is to be professional, knowledgeable and helpful and providing an excellent service is very important to us, so it is lovely to hear that it is working. Kind Regards, Bournecoast Property Agents.
Positive experience: Efficient and flexible during my move to a flat in Westbourne. I only gave them a week to get me in, and they came through. Getting the keys however could have been easier.
Thank you so much for taking the time to review us, it really is appreciated. We are pleased to hear that the team were efficient and flexible in helping you move in and we are grateful for the feedback in relation to the key collection.
Negative experience: Rather incompetent. Contacted them weekly for almost two months in order to sort out a viewing for one of the apartments they had listed. Most of the time I was told that they will get back to me by the next week but it was still me calling them back, just so that they could tell me they haven't resolved anything. Even if the apartment wasn't available anymore, I think a courtesy call letting me know after I've stressed them out for so long would've been nice.
Hi MarinWe are so sorry to hear of your experience, this is not what we aim to achieve with our customer service. As a family run company for nearly 60 years our reputation is really important to us. As a small justification it is likely that the property you were trying to view was difficult to gain entry due to the existing occupants, which is very frustrating for us as well. That said, it is not an excuse for us not to communicate with you when necessary. We will look into this and make sure our negotiators are fully trained in the importance of good communication, especially when it involves something as important and emotional as moving home. Thank you for taking the time to leave feedback, this really does help us improve and maintain our usual high levels of customer service. Regards, Bournecoast Management Team.
Negative experience: Very lazy, liars, you cannot trust them. scammer. Be very careful when treat with them. You blame an external agency for the intend of scam. when it was you. According to my contract, I should not have to pay for those days, but, to avoid you problems, I agreed. Instead of thanks, you have charged more days than agreed. It is you who keep the deposit in your bank account; protected but in yours. Funny was when you asked me to help with the disposal of the broken fridge to avoid to do it yourselves or pay someone. If you don't like the reviews, improve and don't lie the customers, or sort the problems when you are given the opportunity or don't be on internet. Simple.
Hi Marta, whilst we appreciate that you have taken the time to provide feedback online we do feel these comments and the review are extremely unfair. As a family run company we put our customer service and morals at the forefront of our business and it is very disappointing when a client leaves us with the wrong impression. Having investigated your tenancy it appears that your dispute related to the fact that you did not wish to pay the rent for the pro rata days you stayed in the property you rented. The landlord, not Bournecoast, requested the rent due from you as would be expected and calculated using the standard daily rental calculations used within the industry. We are still unsure why you disputed this rent was due or felt you should have been able to stay in the property for the last few days of your tenancy for free. We understood that you did not understand the calculations so a member of the team clearly explained the calculations to you, which was also confirmed and explained again by our Office Manager. Since you then continued to question the calculation our Company Director took time to investigate the matter fully for you and she wrote to you to explain that the calculation was correct and detailed how and why the landlord was entitled to the pro rata rent to the end of your tenancy, whilst you were in the property. Your conclusion of this that we are very lazy, liars, that we cannot be trusted and we are scammers is exceptionally incorrect and unjustified. We will have to agree to disagree on this occasion but wish you the best for the future anyway.
Fantastic experience: Everytime we want a holiday in bournemouth I contact them straight away they search for properties based on our requirements. (I personally like an ensuite bathroom and a dishwasher) If there has been any issues they have been on hand to help us as quickly possible. Looking forward to our next holiday.
Thank you for your comments and feedback, we are glad to have been able to help you and are happy the team were able to assist you in arranging your holiday in Bournemouth. We hope we can help you again in the future.
Fantastic experience: We have been using Bournecoast's tenant finding service for several years now and they have consistently found us excellent tenants. When one of our flats becomes empty the staff always find new tenants pretty quickly and yet make a real effort with thoroughly vetting them before introducing us. We will continue to use Bournecoast's service for as long as they continue to find us great tenants!
Thank you for your feedback and kind words, which we will share with the team. The Bournecoast team strive to offer high levels of customer service so it is lovely to hear such positive feedback. Thank you for your continued loyalty.
Fantastic experience: Bournecoast have been fully managing my flat in Xchurch for 15 years. The rent has come in on time every month and any problems the tenant reports are dealt with swiftly. The staff are always very pleasant to deal with as well.
Thank you Tony for your kind words and loyalty to Bournecoast, we appreciate you taking the time to leave us your feedback in such a positive manner.
Fantastic experience: Bournecoast provide a very efficient holiday accommodation service with precise instructions at each stage of booking and prompt replies to any queries. Excellent customer service, many thanks!
Fantastic experience: Dealt with Steph & Mark during a house move and have to say in the 20 years I’ve been renting, I’ve never come across 2 nicer or genuine agents. Breath of fresh air, the pair of them!
Hi Jennifer, thank you for your review. It's lovely to receive such positive feedback, we will let Steph and Mark know what you have said as it will mean a lot to them. We do put a lot of effort into customer service so to know it is working so well is lovely for them and the whole team to see.
Fantastic experience: Bournecoast team provided an excellent service and were very supportive all the time when we were looking for houses and also when were completing our house rental process. Every time I need an information or help, I can just email or call them and they provide a quick solution and proper orientations. I totally recommend it!
Hi Paulo, thank you so much for taking the time to review us, it really is appreciated. We are pleased to hear that our service has been so good and that the team have supported you so well through your house rental process. We will pass your comments on to the team so they know what a good job they are doing.
Fantastic experience: Great service from Steph thank you. Gave us exactly what we needed and at short notice.
Hi Steve, thank you for your kind words and review. It is lovely to receive such positive feedback. Regards, Bournecoast Property Agents.
Fantastic experience: First time renting a property. My first contact was a gentleman called Zach Tebbutt who answered all my questions. He guided me through to process as i found it quite daunting. All settled in now. Great agent and agency. Highly recommended would refer my friends and family to this establishment.
Thank you Alan for your feedback, as a family run company it is lovely to hear such comments. We will pass on your compliment to Zach and we hope we can help you again in the future.
Fantastic experience: The staff and team have been extremely helpful to me both when I rent out my property and when I have family coming down and finding a holiday let. They are efficient and extremely diligent with what they do keeping me informed at all times.
Hayley, thank you for your kind words and feedback. As a family run company our aim is to achieve high levels of Customer Service and we are pleased to hear we have achieved this. We hope we can help you again in the future.
Fantastic experience: Would recommend. Very helpful staff :)
Thank you Steph for your review, it is lovely to hear that you found our staff helpful and that you would recommend us.
Negative experience: Avoid.
We are very sorry to hear you have been disappointed with our service, as a third generation family run business customer service is extremely important to us. It is very hard for us to hear feedback like this, and is not the usual response we receive, however this kind of feedback is invaluable in helping us to continuously improve our services on an ongoing basis. If you could please contact our Customer Service team with more information about your experience we would be more than happy to investigate this for you and address any areas of concern.
Negative experience: Awful company...just out for their own financial gain....the worst telephone manner I have ever encountered...very unprofessional..Stay away from this joke of a so called .......estate agentcy
I’m sorry to hear about your bad experience. As a third generation family run business customer service is extremely important to us and we’re normally known for our exceptional customer service. We regret that you feel we have missed the mark on this occasion. My name is Simon Tebbutt and I would value the opportunity to discuss this further with you to gain further feedback so we can review what has happened and assist you where we can. Please do contact me on 01202 437888.
Negative experience: Wouldn't use this company. Avoid.
We are very sorry to hear you would not use our company, however this makes difficult reading for us since this is not the type of experience our clients usually feedback to us. The company Directors and we as a team are very focused and determined to maintain the very highest levels of customer service and experience that has been the bedrock of this 3rd generation business. Our company growth has largely been as a consequence of referrals so this is very much against the grain. Whilst we value Customer feedback, unfortunately your review does not give us enough information to establish why you would not use our services and allow us to respond and we cannot trace your property, tenancy or holiday with us. If you could please email any further information to our Customer Services team ([email protected]) we will do our very best to help you.
Negative experience: In spite of multiple problems with Bournecoast I had remained loyal for a number of years. This year I decided enough was enough. Excessive fees, lack of management of the inventory resulting in me having to replace many items on a continuous basis, unwilling to ever visit the property, double charging for cleans and unwilling to manage the property even though the charges are high and it a fully managed holiday let service, meant I looked elsewhere. It is always the landlords fault and there is nothing you can do. Will see this coming season whether other agents are able to provide a better service along with the required lettings.
Thank you for your feedback, we are very sorry you were disappointed with our service. Sometimes these things are related to expectation and it seems that our Fully Managed service has not met your expectations, which is a great shame. We regularly check to see that we are doing all we can to ensure our services do match or exceed that of local competitors, and try to maintain our 50+ year reputation of offering a good value service for the money we charge. At the same time we try to maximise the number of lettings for our landlords, which it appears we have been successful with for you. It is hard for us to read your comments, especially because as a third generation family run business we have built our success on keeping our clients happy over many years, however, this kind of feedback is invaluable to us and we will use it to review our services and carry out training where necessary.We hope your property investment is successful for you in the future, and if you do find that it is a general difference between your expectation of what a Managed Holiday Let service can offer (which may be more relevant if you are an international landlord) and what local letting agencies are able to achieve then there may be an opportunity to explore how Bournecoast can try and help you again in the future. In which case please do not hesitate to contact us.Thank you again for taking the time to leave your comments.
Negative experience: Be very wary indeed when entering into any short term let with this agent. When it comes to getting your deposit back, they will take money off of you for unnecessary cleaning, items that did not exist (check the inventory VERY carefully) and charge much more than is stated on their own list of cleaning prices by using unregisterd companies. When challenged their response is that you are not covered by the deposit protection scheme as it is a short term let, so you will need to go to small claims. VERY unfair. Avoid
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