Virgin Atlantic Holidays Edinburgh at Next

Fantastic experience: Excellent staff, no question too small

Negative experience: Absolute shambles! Avoid at all costs. Booked an expensive one in a life time holiday in store with Kirsty. Pre booked seats. On trying to pay the balance told we had no seats booked. Six months prior to departure tried to rectify the issue but basically fobbed off. Kirsty not interested and as much use a chocolate teapot. Poor communication and terrible service. Formal complaint ongoing. We have been lied too throughout and basically had no seat on the plane for my husband. We shall never fly virgin again.

Fantastic experience: Super staff.. very knowledgeable

Fantastic experience: Great company to fly with have Travelled several times to Orlando with them great customer experience staff great . One problem screen one rear of seats not customer friendly on 9 hour flight especially when someone playing games like cards press press press for 8 hours aaaagghh. Make them more touch sensitive or do away with push games or make handset . Please please . Putting me of flying with them on long haul.

Fantastic experience: Excellent service and FRIENDLY STAFF just what every visit should be.

Fantastic experience: Holiday master

Positive experience: Used the Costa, bit busy, bit slow for serving but ok.

Fantastic experience: I dinnae ken I wasn't there but next was gid

Fantastic experience: I thought the staff were excellent

Fantastic experience: Wonderful staff!

Fantastic experience: Booked my holiday with Alana at Next retail Fort kinnaird . Easy parking and the team were so helpful it was a pleasure to spend my money and felt I was in the hands of professionals Thank you